Customer Service Advisor – Travel Claims
Salary: £26,210 - £ 29,562 per annum DOE
Location: Christchurch / Hybrid Options Available after Probation
Hours: Monday – Friday, Shifts between 8.00am – 6.15pm (plus 1 in 6 Saturdays with day off in week)
Are you a compassionate and empathetic individual with a passion for helping others? Our client is seeking talented Customer Service Advisors to join their friendly team. As a Customer Service Advisor, you will play a vital role in supporting customers during challenging times.
Main Responsibilities:
* Investigating, negotiating, and settling claims whilst ensuring a high standard of customer service.
* Empathise with customers, understand their needs, and guide them through the claims process.
* Evaluate claims against policy terms and conditions, making prompt decisions and providing clear explanations.
* Identify potential fraudulent claims and work to recover funds from other insurers.
* Handle customer complaints and disputes, striving for amicable resolutions.
* Prioritise tasks, meet deadlines, and maintain accurate records.
* Work closely with other teams to ensure seamless customer experiences.
* Uphold regulatory requirements and company policies.
Skills/Experience Required:
* Previous insurance, customer service or telephony experience is desirable.
* A genuine desire to help people and a commitment to delivering exceptional service.
* The ability to communicate clearly and effectively, both verbally and in writing.
* A proactive approach to problem-solving and a talent for finding solutions.
* The ability to manage multiple tasks and prioritise effectively.
* Proficiency in computer systems and relevant software.
In return for your hard work and commitment, our client offers fantastic benefits, including:
* Enjoy hybrid working after your probation period.
* Benefit from opportunities for continuous learning, development, and career advancement.
* Take advantage of the free Health Cash Plan.
* Enjoy a generous high-street rewards scheme.
* Benefit from free travel insurance (subject to eligibility criteria).
* Save money on home and motor insurance with exclusive discounts.
To find out more about this exciting opportunity, APPLY TODAY