Conference Technology Service Project Manager
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About Gartner IT: Join a world-class team of skilled engineers who build creative technology solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.
What you will do
* Coordinate overall technology delivery to Gartner Conferences within the EMEA region.
* Conduct operational readiness routines, coordinating a team of engineers in adherence with established readiness runbooks and processes.
* Manage conference technology business requirements and ensure regional conference staffing levels are in line with needs.
* Identify, escalate and work to mitigate conference delivery risks.
* Engage with Conference Business leads on readiness, execution and risk topics – including incident management onsite during conferences.
* Partner with Regional Program Management leadership to provide executive-level and cross-team updates to stakeholders.
* Hold Conference retrospectives, identifying and driving forward actions to continually improve operations.
* Monitor conference delivery metrics trends, analyzing root cause of issues and developing plans to improve; consistently evaluate performance through key performance indicators.
* Partner closely with teammates to design improvements to current-state processes rooted in “on the ground” operational experience.
* Foster a positive working culture with a “one team” mindset, supporting teammates through challenges and providing leadership through change.
* Guide teams in their adoption of Agile methodologies and processes.
What you will need
Strong IT professional with 5+ years of experience in project management. The candidate should have strong qualitative and quantitative problem-solving skills along with high ownership and accountability.
Must have
* 5+ years of experience in working with IT Development and/or IT Infrastructure teams in a project management capacity.
* Project Portfolio Management ability to oversee and manage conference deliveries across the region, prioritizing and balancing competing initiatives.
* Ability to coordinate technical delivery solutions for large-scale events, ensuring timely and effective delivery of conference technology.
* Experience with conducting and managing operational readiness routines, familiarity with readiness runbooks and processes.
* Strong project leadership skillset; experience with Agile and Waterfall methodologies, leading and coordinating teams of engineers and fostering a collaborative culture of continuous improvement.
* Demonstrated team leadership skills - communication, collaboration, people management & influencing – experience working with matrixed teams, management & executives in a dynamic, growth environment.
* Demonstrated risk management skills, identifying, escalating and mitigating risks.
* Ability to work in a fast-paced environment with tight deadlines and multiple project deliverables
* Client-first mindset - ability to understand, influence and manage the expectations of clients, team members, management and external groups
* Continuous improvement mindset and ability to conduct retrospectives and drive operational improvements.
* Ability to manage international remote teams
* Fluent in English
* Able to develop tactics that support strategic initiatives at scale
Who you are
* Four-year degree (Computer Science, Business, or related functional field) and/or equivalent combination of education or work experience
* Broad picture thinker – ability to balance project execution with portfolio-level management activities
* Proactive self-starter excited by solving challenges who takes end-to-end ownership of problems
* Critical thinker, with ability to learn beyond formal training; strong aptitude for delivering quality products
* Excellent communicator, both written and verbal, to all levels of the organization
* Comfortable with change and demonstrates a no-limits mindset
Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.
What you will get
* Competitive compensation, generous paid time off policy, charity match program, and more!
* Private Medical and Dental Insurance, Parental Leave, Employee Assistance Program (EAP).
* Limitless growth and learning opportunities.
* A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.
* A chance to make an impact – your work will contribute directly to our strategy.
* Enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.
About Gartner
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting Human Resources.
Job Requisition ID: 102953
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