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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—delivering tasty food, ensuring food hygiene, and driving sales.
Responsibilities
* Providing excellent customer service by assisting customers with various transactions within the store
* Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
* Assisting with customer queries by demonstrating great product knowledge, including allergies and dietary requirements
* Collaborating with your team to maintain store cleanliness and upkeep
* Working on the shopfloor and other store areas as required, which may include stock management, cash handling, till work, car deliveries, stock control routines, and restaurant service—an excellent opportunity to develop new skills and gain experience
Who We Are Looking For
* You have a passion for delivering a great customer experience with a smile
* Experience in a customer-facing role and a passion for hospitality
* You work well within a team, build relationships, and enjoy celebrating success
* You are punctual, well-presented, and bring a hardworking, positive attitude
* You are eager to learn new skills and gain new experiences
* You thrive in a busy, fast-paced environment
* You can demonstrate our values at all times: being one team, continuously improving, bringing a smile, living and breathing gardens, and making it work for our customers
What We Offer
* Generous annual leave entitlement with flexible holiday scheduling
* Uncapped store discounts, including 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in our food halls
* Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice
* Support from Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards
* Access to Dobbies Academy for ongoing development through eLearning and training programs
* A thriving, passionate, diverse team committed to making it work for our customers
About Us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every nation in the UK. Our passion for gardens and plants is reflected in our products, concession partners, and services, championing garden living all year round.
Many of our stores feature a restaurant or coffee shop, providing a relaxed environment for refreshments and meals. We also host events and experiences to bring communities together and support our national charity partner.
We are committed to being a great place to work, encouraging our colleagues to be their best selves, share wins, and celebrate success—together, making it work for our customers.
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