Job Description
Service Co-ordinator (Technical) – Heavy Plant - Brownhills A leading UK dealership specialising in Heavy Plant are looking for a Service Co-ordinator to join their team to hold responsibility for end to end management of servicing and repair activities, while managing resources to deliver an excellent and consistent level of service.Role: Service Co-ordinatorArea: BrownhillsSalary: £32,000 - £38,500 DOE + benefitsWhat’s on Offer:
* 25 days holiday + bank holidays
* Health Cash Plan
* Free Physio Access
* 24/7 GP Service
* Enhanced Sick Pay
* Family Leave
* IVF Support
* Retirement Support
* Enhanced Pension
* Cycle to Work
* Discounts Platform
The requirements of the Service Co-ordinator will be:
* As Service Co-ordinator, you will be responsible for the co-ordination of engineer diaries, materials, labour and other necessary resources required for the efficient completion of any job
* Quoting for any additional repairs identified as required
* Ensure compliance with all processes and dealer operating standards
* Ensure adherence to timeframes and technical information, and to close all jobs in a timely manner
* Strive to meet relevant KPI’s
* Working 1 Saturday morning in every 4, time off in lieu
The ideal candidate for Service Co-ordinator will have:
* Technical understanding within the heavy plant industry is essential
* Excellent Customer service skills both over the phone and email
* Understanding mechanical terminology and able to read and understand technical reports
* Strong IT skills
* Ability to work in a fast paced environment with conflicting priorities
* Ability to manage resources through planning and co-ordinating
Apply online or call for a confidential discussion / Elite Consultancy Network is a brand within the Executive Network Group. We work with a range of Manufacturers, Dealerships and Hire/Rental businesses within the Construction Equipment sectors and cover all requirements across Sales, Service and Operations.