Job type: Permanent Location: Wrightbus Closing date: Friday 16 May 2025 08:00 The Job Summary: Wrightbus is the fastest growing production company in Europe. We are recruiting for a Customer Sales team leader for All Service One, to lead the customer service team in the delivery of outstanding service to our customers ensuring the best possible service is delivered and maintained. The Role: Lead the customer service team in the delivery of outstanding customer service. Ensure the team are motivated and excited to deliver the best possible result for our customers and for the business. Weekly communication with each of our top fifteen customers updating them of delivery expectations for parts on order. Management of accounts assigned to you to make sure orders are processed through the system to delivery in as short a timeframe as possible. Communication with customers and external sales teams to ensure both are aware of when they will receive their parts. Aftermarket part sales administration, including upload of sales orders onto Sage. Ensure the accuracy of sales orders and invoices. Work closely with the purchasing team to provide pricing and commercial terms to international customers in an efficient and timely manner. Complete part tenders, request for quotation and price requests via customer portals, or directly by email. Provide customers with accurate estimated time of arrival for parts on back order. Liaise with technical departments to resolve customer technical enquiries. Advise customers of obsoleted parts, or parts which have been superseded. Create credit notes for faulty parts, over-charged items and discrepancy claims, as applicable. Compile monthly sales reports, KPI reports or other ad-hoc reports as required Ensure that all systems are kept accurately up to date in a timely manner. Follow the escalation process in relation to any queries you are unable to directly resolve. The Requirements: 5 x GCSE's (or equivalent) including English and Maths at Grade C or above Demonstrate 1 years' experience in a similar position, with experience processing customer orders. Proven experience of dealing with customers via telephone & email. Competent in use of MS Office. The Benefits: 4% discretionary bonus Life Insurance Medicash scheme Discount with local businesses e.g. Galgorm Spa Resort and McAtamney's. Free car parking Canteen Career progression Professional development Flexitime wbstaff To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.