Overview
An exciting opportunity has arisen to join a team at Mid and South Essex NHS Foundation Trust as an Applications Support Analyst. Reporting to the Clinical Applications Team Lead, the Applications Support Analyst is the Digital Service Owner for a number of application systems, representing these digital services across the Trust and responsible for the day-to-day management of those services.
As a key part of a dynamic and evolving service department the Applications Support Analyst will have a strong customer focus, sharing in the ownership of the complete life cycle of the supported applications. If this sounds like the right role for you please apply today.
Responsibilities
* Provide support to the Information Asset Owners (IAOs), Information Asset Administrators (IAAs), and Super Users of Trust Directorates to assist them in managing and using application systems in the delivery of their business functions.
* Support the IT Service Desk in the resolution of incidents, problem investigations and fulfillment of service requests, liaising with 3rd party suppliers as necessary.
* Act as the point of escalation (notification) for major incidents, service failures or customer complaints regarding the digital services supported, and maintain ongoing liaison with relevant digital management leads until resolution.
* Participate in an out-of-hours on-call rota as a requirement of the role.
* Represent the digital services across the Trust and contribute to the continuous improvement of service delivery.
Additional Information
Our ambition is to deliver excellent local and specialist services, to improve the health and well-being of our patients, and provide a vibrant place for staff to develop, innovate and build careers. We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
This advert closes on Thursday 30 Oct 2025.
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