To support the existing Management Team with aspects of varied administration duties, including them management of incoming insurance reports.
Main duties of the job
* Management of the insurance reports
* Incoming letters
* Helping the Practice to achieve QOF targets
* Ordering stationary & medical supplies
* Setting up patient recalls
* Management of significant events
* Other general administration tasks
Job responsibilities
Job Summary To support the existing Management Team with aspects of varied administration duties, including the management of incoming insurance reports. The post holder will work closely with the Practice Manager and other members of the management team to ensure the delivery of quality patient services for all of our patients.
The post holder will have excellent written and communication skills, be flexible in their approach with the ability to use initiative to manage conflicting priorities.
The right candidate will be confident in using MS Office (Word, Excel, Outlook, PowerPoint) and in learning to use new computer systems.
Key Relationships
* GPs, ACPS, nurses, HCAs, and administrative team
* Orchard Medical Practice management and support staff.
* Insurance companies and solicitors
Key Responsibilities
* Management of the insurance reports
* Incoming letters
* Helping the Practice to achieve QOF targets
* Ordering stationary & medical supplies
* Managing emails
* Management of significant events
* Other general administration tasks
Service Delivery
Champion up to date patient contact information in SystmOne records. Respond to administrative queries from patients and healthcare professionals. Assist with QOF, IIF, and other enhanced service monitoring and reporting. Support the creation of patient information materials and website/social media updates. Build a robust knowledge of General Practice.
Staff and Training
Complete all mandatory and role-specific training within agreed timeframes (e.g. safeguarding, confidentiality, equality, data protection). Participate in continuing professional development and identify training needs through annual appraisal. Attend staff meetings where appropriate.
Systems and Equipment
Competent use of IT systems including SystmOne, Office 365, AccuRx, and digital communication tools. Maintain accurate, secure, and confidential records in line with GDPR and organisational policy.
Safeguarding Responsibilities
Complete mandatory safeguarding training for children and adults. Follow safeguarding policies and report any concerns promptly to the Safeguarding Lead. Maintain professional curiosity and awareness of the safeguarding needs of vulnerable adults and children. Comply with the Health & Safety at Work Act 1974 and Orchard Medical Practice safety procedures. Report hazards, near misses, and incidents promptly. Maintain a safe working environment for patients, staff, and visitors.
Policies and Procedures
Adhere to all Orchard Medical Practice policies, procedures, and professional standards. Policies are accessible via Team.net. Based at the Orchard Medical Practice main site in Broughton Astley. Working hours will be Monday - Friday 9.00 a.m. 5.00 p.m.
Equality & Diversity
The Orchard Medical Practice is committed to treating all staff with dignity and respect. You are responsible for behaving in a way that aligns with our Equality and Diversity Policy. Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Behaving in a manner that is welcoming to and off the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.
Pre-Employment Checks
This role is subject to a satisfactory Disclosure and Barring Service check. Right to work in the UK must be confirmed prior to employment. References will be requested and must be satisfactory.
Qualifications
* Experience desirable but not essential as full training will be provided.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Depending on experience to be negotiated at interview.
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