The Role
We’re looking for a sharp, driven, and experienced Account Director to join the team at Black Book. You’ll lead on major client relationships, oversee the delivery of high-profile events, and drive new business with a strategic and commercial mindset.
This is a leadership role for someone with a proven track record in live events and a deep understanding of what it takes to build trust, grow accounts, and deliver stand-out work.
Key Responsibilities
Client Growth & New Business
* Lead the development and conversion of new opportunities from warm leads to full-scale RFPs.
* Build long-term, high-value relationships with senior clients and act as a strategic partner.
* Own and lead pitch responses that are commercially strong, creatively confident, and on brand.
* Represent Black Book at industry events, networking functions, and client meetings.
Project & Event Delivery
* Oversee the delivery of live, hybrid, and virtual events, from initial brief through to execution.
* Work across teams and suppliers to ensure projects are on time, on budget, and delivered to an exceptional standard.
* Be a hands-on lead when needed, managing senior stakeholders, troubleshooting issues, and protecting quality throughout.
* Keep the team aligned and the delivery process smooth from start to finish.
Account Ownership & Strategic Thinking
* Take ownership of key client accounts, building trust, delivering on promise and identifying new opportunities that add value.
* Create tailored account plans and deliver strategic direction that aligns with client goals and our growth targets.
* Provide ongoing insights and advice to clients, becoming a go-to extension of their team.
Team Leadership
* Lead and support the venue find and project delivery teams – creating an environment where high standards, collaboration, and ambition thrive.
* Mentor and guide team members, sharing knowledge, setting goals, and nurturing talent.
* Encourage a ‘one team’ approach across departments and partners.
Commercial Responsibility
* Own commercial performance across your accounts – setting targets, managing budgets, and ensuring profitability.
* Approve all initial event budgets and monitor time spent across projects.
* Provide clear, regular commercial reporting to the CEO.
* Maintain a healthy pipeline and use our CRM to keep visibility on all live and upcoming work.
Business Direction & Brand Growth
* Support the CEO in developing and delivering the strategic direction of the business.
* Help shape and enhance our services in line with industry shifts and client needs.
* Contribute to building the Black Book brand – ensuring our presence, personality, and values are consistently represented.
Must-haves:
* 8+ years’ experience in a senior client services or delivery role within a live events or experiential agency.
* A strong commercial track record with demonstrable new business wins and client growth.
* Proven success in leading large-scale projects end-to-end, often internationally.
* A confident, strategic communicator with the ability to influence at C-suite level.
* Exceptional multitasking skills, able to balance short-term delivery with long-term planning.
* A natural leader who brings people together, motivates teams, and drives results.
* Deep knowledge of the live events landscape, including venues and technical delivery.
* Comfortable travelling as required, with flexibility for on-site delivery and client meetings.
Nice-to-haves:
* Existing network of corporate client contacts and industry relationships.
* Experience delivering across a variety of sectors (e.g., tech, recruitment, finance, etc).
* Familiarity with CRM systems, project management tools, and budgeting platforms