We are seeking an exceptional Account Manager to lead our Business & Industry (B&I) catering operation for Mercedes‑Benz, delivering a premium food and hospitality experience that reflects the prestige and innovation of one of the world's most iconic automotive brands. This is a standout opportunity for a commercially astute and client‑focused leader to take ownership of a high‑profile corporate account, driving operational excellence, financial performance, and service innovation. You will act as the key strategic partner to the client, ensuring that every aspect of the catering offer aligns with brand expectations and enhances the workplace experience. If you are passionate about hospitality, thrive on building strong stakeholder relationships, and have a proven track record of managing complex catering operations, this role offers the platform to make a real impact within a flagship contract. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work‑life balance, because we believe that people excel when they are given the space to take care of themselves.
Responsibilities
* Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
* Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
* Continually look to develop your team through mentoring, training, recognition and empowerment
* Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
* Achieve business‑critical KPI's including Health and Safety, Sustainability, Financial and operational
Qualifications
* Previous experience commensurate with role
* Have a contagious passion for food and customer service
* You draw satisfaction from managing, training, and supporting a team
* Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
* Excellent delegation and influencing skills
* Ability to prioritise multiple projects in a fast‑paced, multi‑facited, creative environment and work well under pressure
* Meticulous organisational abilities; high attention to detail
* Concise and effective verbal and written communication
* Ability to adapt to challenges and opportunities with a solution‑oriented perspective
* Excellent strategic thinking and critical reasoning skills
* Works according to the BaxterStorey core values
Benefits
* 28 Days holiday including bank holidays
* Plus your birthday off
* 3 volunteering days
* 3 days grandparent leave
* 24 weeks enhanced maternity leave
* Secondary carer leave
* Wedding/commitment day leave
* Free meals on shift
* Bespoke training and development opportunities
* Apprenticeships opportunities for all experience levels
* Pension and life insurance
* Discounts available on our Perkbox app; high street shops, holidays & cinema
* Wellbeing hub
* Access to employee assistance programme
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