Our Vision: A UK where "No good food goes to waste".
We are UK's national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups. Every week we provide enough food to create almost a million meals for vulnerable people.
There has never been a more exciting time to join an organisation at the heart of public consciousness. For more information visit:
FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.
We aim to recruit from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our commitment to redistributing surplus food, come and join us.
The Role
We are seeking a proactive and detail-oriented Onboarding Coordinator to join our team and play a key role in welcoming and guiding new groups to join the FareShare Go programme. This role will be the main point of contact for new charities during their first 6 weeks, ensuring they are set up for success through account setup, food safety compliance, scheduling logistics, and ongoing support. As an Onboarding Co-ordinator, you will be allocated to manage the onboarding needs across a specific geographical area; you will need to grow your awareness and understanding of this area quickly; whilst also adapting to local contexts and operational variations.
Main areas of responsibility
* Relationship Building: Serve as the first point of contact for new groups, fostering trust and ensuring a positive onboarding experience that reflects the unique needs of their area.
* Account Setup: Assist groups with setting up their collection accounts, ensuring all necessary information is completed and systems are accessible.
* System training: Assist groups in understanding the various donation platforms available to them to ensure successful collections
* Food Safety Checks: Guide groups through initial food safety requirements, checklists, and verifications to ensure compliance before their first collection.
* Scheduling Collections: Coordinate and confirm collection schedules, including pickup days, times, and logistics tailored to the group's capacity and location.
* Ongoing Support: Maintain regular communication with each group during their start with the programme, offering support, troubleshooting, and feedback collection.
* Documentation & Reporting: Track onboarding progress, maintain accurate records, and report milestones or concerns to the Onboarding Manager.
* Collaboration: Work closely with internal teams to ensure a coordinated and seamless experience for new groups.
* Regional Onboarding Oversight: Manage the onboarding of new groups across a defined geographical area or multiple regions, adjusting processes to suit local requirements and regional operational nuances.
Requirements
Essential Criteria
* Indepth understanding of the FareShare Go programme and working closely with charities to deliver a service that meets their needs.
* Sound understanding of the FareShare Go onboarding requirements for charities, whilst also understanding regional distinctions and complex schedules
* Experience in following FareShare Go's escalation procedures and communicating with external stakeholders
* Experience in customer service, specifically with issue resolution around store performance with charity donations.
* Experience ensuring organization compliance with FareShare Go policies and procedures
* Familiarity with food safety protocols and being confident in explaining key requirements to charities
* Experience understanding and managing multiple donation platforms simultaneously
* Strong organisational skills with experience managing workflows across multiple locations, comfortable managing multiple onboarding processes simultaneously
* Demonstrable use of competency with salesforce reporting, informing analysis and workstream prioritisation
Desirable Criteria
* Experience working in food redistribution, logistics, or non-profit programme delivery
* Training in food safety (e.g., Level 2 Food Hygiene Certificate)
* Knowledge of CRM or onboarding software tools (Salesforce)
Competencies and behaviours
* An understanding of and commitment to FareShare's mission.
* A commitment to Equal Opportunities.
* Flexibility and collaborative style of working across FareShare and with all our stakeholders.
Benefits
* Salary £23, ,329
* Hybrid / Flexible working, with regular UK travel
* 28 days' annual leave + 8 bank holidays
* Employers pension contribution
* Employee Assistance Program
* Interest free bicycle purchase loan scheme
* Season ticket loan