Detailed job description
and main responsibilities
1. Supporting consultants and clinical nursing team providing an efficient secretarial service. This will involve the typing clinical correspondence i.e. clinic letters, reports, operation letters etc, using audio/Digital Dictation.
2. To be aware of RTT (Referral to Treatment) pathways to adjust patient referral to treatment clock according to the treatment plan, liaising with validator as necessary.
3. Tracking/filing patient results as directed by the clinician/consultant s in line with Health Records filing policy.
4. Photocopying and general filing to include correspondence, results in hospital notes when required.
5. Dealing with out-going post.
6. Answering telephone queries in an appropriate manner.
7. Understand and be proactive in managing RTT (Referral to Treatment) pathways and highlight any potential issues to prevent breaches. This includes ensuring that follow up appointments following diagnostics are dealt with immediately to avoid any unnecessary delays within the patient pathway to meet national targets.
8. Prepare an adequate instruction daily work sheet to be used in the post holder’s absence.
9. Maintain confidentiality at all times. Deal with confidential sensitive information about patients. Adhere to policies and statutory Health and Safety requirement of the University Hospitals Dorset NHS Foundation Trust.
10. To maintain patient safety through rigorous and consistent compliance with Trust policies for the prevention and control of infection, including hand hygiene. To undertake appropriate mandatory training and updates in infection prevention and control.
11. To provide the development and training of secretarial and admin staff within your team
Person specification
Qualifications
Essential criteria
12. RSA II or equivalent touch typing/computer skills
13. Minimum 5 GCSE’s including English or equivalent
Desirable criteria
14. Computer Qualification
Experience
Essential criteria
15. Secretarial Experience
16. Experience working with MS Teams
Desirable criteria
17. Working with people
18. UHD Experience
19. Good verbal and written skills (attention to detail)
Technical Skills
Essential criteria
20. Good knowledge of IT systems and software
21. Outlook/Word/Excel/Teams/PowerPoint
22. Data accuracy on computer systems
Desirable criteria
23. Experience of hospital systems (eCamis/EPR/Teams)
24. Audio typing
Knowledge
Essential criteria
25. Understanding of secretarial procedures
26. Medical Terminology
27. Understanding of Confidentiality and Data Protection Act
Desirable criteria
28. patient management systems