Job Description
Kenneth Brian Associates are recruiting on behalf of our client, a leading maintenance services provider based in Coulsdon. We’re seeking an experienced Reactive Maintenance Manager to take full ownership of day-to-day operations.
In this role, you’ll lead a high-performing team—including helpdesk staff, in-house engineers, and approved subcontractors to deliver both reactive and planned maintenance to the highest standards of efficiency, safety, and compliance.
Key Responsibilities:
* Lead and manage helpdesk staff, engineers, and subcontractors—ensuring strong performance and team development
* Respond swiftly and effectively to urgent maintenance issues, meeting tight SLAs
* Oversee scheduling and execution of planned maintenance, with accurate reporting
* Monitor and control maintenance budgets while maintaining exceptional service quality
* Ensure all work complies with current health and safety regulations and audit standards
* Act as a key client liaison—resolving issues and providing updates with professionalism
To be successful, you will have:
* Minimum 5 years’ experience in a senior maintenance role, with strong exposure to both reactive and planned maintenance
* Proven track record managing internal teams and external contractors in a high-demand environment
* In-depth understanding of health and safety regulations and compliance standards
* Excellent communication skills and the ability to build trust with both clients and teams
* Strong commercial awareness with the ability to manage budgets and identify cost-saving opportunities