Job Description: Delivery Director / Head of Delivery
Location: West Midlands
Reporting to: Managing Director
Overview
We are seeking an experienced Delivery Director (or Head of Delivery) to lead complex, large-scale operational and transformation delivery within a major infrastructure environment.
You will be responsible for a team and have line management duties.
This role requires you to have Utilities experience, specifically in Gas & Gas distribution.
Role Purpose
To lead and drive end-to-end delivery of a complex transformation programmes, ensuring alignment between strategic objectives and operational execution, while improving performance, efficiency, and service quality across the organisation.
Key Responsibilities
* Lead the delivery of large-scale operational transformation initiatives across process, systems, and organisational design
* Lead delivery of complex transformation and operational change programmes
* Oversee cross-functional teams spanning operational and business functions
* Drive improvements in operational performance, efficiency, and service outcomes
* Establish and maintain strong governance, planning, and delivery discipline
* Manage senior stakeholder relationships across business and operational teams
* Ensure alignment between transformation activity and day-to-day operations
* Drive accountability, pace, and consistency across delivery teams
* Support adoption of new processes, systems, and ways of working
* Delivering change in a complex, operationally intensive environment
* Converting high-level strategy into practical execution
* Aligning multiple stakeholder groups with differing priorities
* Maintaining pace while improving structure and consistency
* Embedding sustainable change across the organisation
Candidate Profile
Experience:
* Proven experience in a Delivery Director / Head of Delivery role within large, complex organisations
* Strong track record delivering operational transformation programmes
* Experience in one or more of the following sectors:
* Gas / Utilities
* Field-based operational environments
* Experience working across both operational and back-office transformation
* Demonstrated ability to lead large-scale delivery teams and programmes
Skills & Capabilities:
* Strong delivery leadership with a focus on execution and outcomes
* Ability to translate strategy into operational reality
* Strong commercial awareness and performance focus
* Experience establishing governance, planning, and delivery frameworks
Leadership Style & Culture Fit
This is a high-energy, fast-paced, and outcome-driven environment. The successful candidate will:
* Be a strong and credible leader with executive presence
* Be comfortable operating at senior levels while remaining close to delivery
* Act as a key influencer across the organisation
* Drive results without relying on overly aggressive or forceful approaches
* Balance a strong delivery focus with effective people leadership
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