As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role is all about having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.
What's the Role?
As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role is all about having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.
Who is Hilti?
Hilti is where innovation is improving productivity, safety, and sustainability in the global construction industry, and beyond. We build strong customer relationships creating products and solutions that are Making Construction Better. Our passionate and inclusive global team of 34,000 employees across more than 120 countries explores possibilities, leverages their potential, owns their personal development, and grows lasting careers. Hilti Great Britain has been recognized as a top employer for nearly two decades and is ranked in the top 20 UK’s Best Workplaces by the Great Place to Work institute.
What does the Role Involve?
In your role as an Account Manager, no day will be the same, but you can expect to:
1. Visit sites and customers in the field, asking open questions to understand their needs, listening, and turning this into tailor-made solutions.
2. Demonstrate our innovative products and state-of-the-art software to customers on-site.
3. Further develop ‘focus’ customers by building relationships and uncovering new business leads.
4. Be responsible for the operational, organizational, and strategic management of your sales area, fully utilizing the top-in-class CRM system, Salesforce.
What do We Offer?
At Hilti, we have a passionate and inclusive global team and a caring, performance-driven culture. This is a place where you can grow, supported by colleagues, with results recognized and rewarded. We offer:
* Extensive onboarding & training, and company events in Manchester.
* Incentives for top performers, including trips to New York City, Milan, and Miami.
* A minimum 10% salary increase after 2 years of high performance through our Star Development Programme.
* 33.5 days’ holiday (including Bank Holidays), with options to buy additional days.
* Private healthcare, life insurance, and wellbeing support.
* 6% pension contribution.
* Company vehicle and fuel/charging card.
* Company laptop and mobile phone.
* £2,000 reward for referring a successful candidate.
What You Need Is:
While many qualities contribute to success as an Account Manager, key skills and experience include:
* Customer-facing/sales experience in any industry.
* Solution-oriented approach to uncover customer pain points and needs.
* Alignment with our values: commitment, teamwork, courage, and integrity.
* Resilience and adaptability to meet all customer levels, from site operators to managing directors.
* Drive and motivation to succeed and overcome challenges.
* Curiosity and passion for learning and growth.
* Excellent organizational skills to manage time and priorities independently.
* Essential: Full manual UK driving license to visit customers on-site five days a week, Monday to Friday. Please disclose points and expiry dates on your license.
Who Should Apply?
We value diverse backgrounds; some of our best account managers joined with no prior experience. Success at Hilti depends on teamwork and ability, regardless of background. Please apply only for roles where your skills are the best fit. The application process involves uploading your CV, answering short questions, completing an online assessment, and a short pre-recorded video interview. If you need support, contact [emailprotected].
The process includes three stages: first interview with a Regional Manager, a day-in-the-life 'field ride,' and a final interview with a Sales Director. Travel expenses will be covered. If no suitable role is available now, we will keep your details for future opportunities. Hilti is an equal opportunity employer, valuing contributions regardless of sex, gender, race, ethnicity, sexual orientation, disability, age, religion, or family status.
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