Make a Real Difference Every Day Join United Utilities as a Customer Service Advisor - Billing Team | Whitehaven | £13.34 per hour Location: Sir Christopher Harding House, North Shore Rd, Whitehaven, Cumbria, CA28 7XY Contract: 12-month temp (with potential to go permanent) Are You A great communicator who thrives on helping others? Skilled at staying calm under pressure and solving problems? Looking for a role where you can grow, be supported, and make a real impact? If so, this is your opportunity to join one of the UKs most essential service providers! Why United Utilities? United Utilities delivers clean water and manages wastewater for 7 million customers across the North West. With over 5,000 employees, theyre committed to providing excellent service and building a team that reflects the diversity of the communities they serve. About the Role As a Customer Service Advisor in the Billing Department, youll be the first point of contact for customershelping them understand their bills, resolve queries, and find the best payment options. Youll communicate via phone, email, web chat, and written correspondence, always aiming to deliver a smooth, friendly, and helpful experience. What Youll Be Doing Handle customer queries from start to finish Investigate billing issues and provide clear resolutions Discuss payment options and support customers in financial difficulty Handle complex back-office tasks such as splits and mergers, refunds, surface water queries, high measured bills, and new builds. Proactively follow up based on customer feedback and system alerts Escalate cases when needed to ensure the best outcome What Youll Bring A passion for customer service Excellent communication and negotiation skills Confidence using IT systems A calm, empathetic, and solution-focused approach Ability to prioritise, multitask, and stay organised Working Hours & Rota Options Full-time | 37 hours per week | 4-week rolling rota Choose from two rota styles to suit your lifestyle: Option 1 - Standard: Week 1: Mon-Fri 9-5 Week 2: Mon-Fri 10-6 Sat 8-4 (with a rest day) Week 3: Mon-Fri 12-8 Week 4: Mon-Fri 8-4 Option 2 - Shorter Fridays & 2 Saturdays: Week 1: Mon-Thu 8-5, Fri 8-12 Week 2: Mon-Fri 9-6 Sat 10-2 (with a rest day) Week 3: Mon-Thu 9-6, Fri 9-1 Week 4: Mon-Fri 11-8 Sat 11-3 (with a rest day) Full Training Provided 8 weeks of paid training Monday to Friday, 9am-5pm Supportive mentoring and buddying throughout Ready to Apply? If youre ready to bring your skills to a role that truly matters, apply now with your most up-to-date CV. We cant wait to hear from you!