Arri v a is a lea d i n g Eu r op e an p a s s e n g e r tr ansp ort p art n e r, o p e rati n g in 11 co un tries a cro s s th e U K an d E u r op e. T h e c o m p a n y e m p lo y s a r oun d 35, 000 p e o p l e, d e li v e ri n g mo r e th an 1.5 b illion p a s s e n g e r j ou r n e y s c onn e cti n g p e o p le an d c o mm un ities s a f e l y, r e lia b ly a n d s u s t a i n a b l y. We h a v e s tr on g r o ots d a t i n g b ack t o 1938, an a m b iti ou s g r o w th an d s u s t a i n a b ility a g e n d a, an d a co n ti nu o us ly d e v e lo p i n g relati onsh ip with I S qu ar e d Ca p i t al – a glo b al i n f ra s tr u ct u re i nv e s tm e n t f un d ma n ager - wh o a c qu ir e d Ar r i v a in 2024. We are looking for a Product Owner - Customer and Commercial to join our Product Team on a full time, permanent basis. This role will be based from either our London or Sunderland office. T h e P r odu ct O w n e r f or Cu s t o me r a n d Co m me r cial r o le is r esp o ns i b le for tr ans la t i n g bus i n e s s n ee d s an d p r odu ct v i s ion i n t o ac t io n a b le r e qu ir e m e n ts for d e li v e ry t e am s, e nsu ri n g th at c us t o me r a n d c o m m e rcial p r o du cts d e li v e r m a x i m u m v al u e. This role mai n t a i n s a p riori t i se d b ac k log, p r ov i d e s cl a rity th r o u g h o u t t h e d e v e lo p me n t p r o c e ss, an d wor k s cl o s e ly with bus i n e s s un it s, s u p p ort team s, I T bus i n e s s p art n e r s, a n d th e P la t f orms t e am t o v ali d a t e tech n ical f e a s i b ility an d ma n age d e p e nd e n c i e s. T h e P r odu ct O w n e r ac t s as th e b ri d ge b e tw e e n bus i n e s s p riori t i e s a n d t e c hn ical d e li v e r y, r e qu iri n g s tr on g c o lla b orati on, com m un icati on, an d d e ci s io n - m a k i n g s kill s. Direct responsibilities: P roduc t V i s i o n & B a c k l o g M a n a g e m e n t • T ra ns la t e th e p r odu ct v i s ion a n d bus i n e s s g o als i n to a ctio n a b le us e r s t o ri e s an d acc e p t an ce cri t e ria. • O w n an d mai n t a in a p riori t i s e d p r odu ct b ac k log t h a t r ef l e c t s bus i n es s ob je c ti v e s a n d c us t o me r n ee ds. • Co n ti nu o us ly r ef i n e b ac k log ite m s b a s e d o n s t a ke h ol d e r fe edb ac k, t e c hn ical c ons tr a i n t s, a n d c h a n ging p riori t i e s. • Ensu re b ac k log ite m s a re w e l l - d oc u me n ted, e s t i m a t e d, an d r e a d y for d e v e lo p me n t. De l i v e r y • Acti v e ly p artici p a t e in s p ri n t c e r e m o n i e s, i n clu d i n g p la nn i n g, d aily s t a n d - ups, r e v i ew s, an d r e tr osp e cti v e s. • Pr ov i d e t i me ly cl a r i f icati o n an d g u i d a n ce t o d e v e lo p me n t t e ams t o e nsu re s u cc e ss f u l d e li v e r y. • M on it o r sp ri n t p r o gr e ss, i d e n t i f y ri s ks o r b loc k e rs earl y, a n d w ork with t e ams t o r e s ol v e i ssu e s. C o ll a bor ation w i th Key T e a m s • W o rk cl os e ly with bus i n e s s un it s, s u pp ort team s, I T bus i n es s p art n e r s, an d t h e Pla t f orms team to v ali d a t e t e c hn ical re q u ir eme n ts an d ma n age d e p e n d e n ci e s. • Ensu re s ol u ti o n s a re s cal ab l e, s e c u r e, an d a lig n e d with p la t f orm s t and ar ds. • Su pp ort i n tegrati o n p la nn i n g a n d t e s ti n g a cti v ities t o g u ar a n tee s m ooth d e p lo y me n t. S ta k e ho l d er E n g a g e m e n t • En gage with c om me r cial, m a r keti n g, a n d c us t o me r s e r v ice t e ams t o g a t h e r f e e db ack an d p riori t i s e f e a tu r e s. • Facilita t e wor ksh o p s an d d i s c uss io n s t o a lign o n r e qu ir eme n ts an d d e li v e ry ex p e ct a ti ons. • Co m m un icate p r o gr e ss, ri s k s, a n d c h a n g e s cl e arly t o a ll s t a k e h ol d e r s. Pe r fo rm a nc e M o n i t or i n g • T rack p r odu ct p e r f orma n c e m e trics an d ad o p ti o n ra t e s p o s t - la un c h. • U s e d a ta - d ri v e n i ns igh t s t o i n f orm b ac k log p riori t i s a t ion an d fut u re e nh a n c e m e n t s. • Ensu re c on ti nu o u s impr ov eme n t t h r ou gh i t e rati v e d e li v e ry an d f ee db ack l o o ps. T h e role w ill c on tri bu te t o a d i v e r s e p ortfolio a cro s s : • Cu s t o me r S e r v i c e • Cu s t o me r E x p e ri e n c e • T icketi n g & R e t a il • C R M & S a l e s • R e v e nu e Ma n ag e me n t • Mar k e ti n g & Digit a l • Acc e ss i b ility & In clu s ion K e y s u cc e s s cri t e ria f or t h is role a r e : • A w e l l -m ai n t a i n e d an d p riori t i s e d b ac k log alig n e d with bus i n e s s ob je c ti v e s. • Backl o g i te m s r ef i n e d, gr o o m e d, an d li n ked t o strateg i c g o al s. • F e a tu r e s d e li v e r e d o n t i m e an d a lig n e d with s t a ke h ol d e r e x p e ct a ti ons. • D em o ns tr ab le impr ove me n t i n c us t o me r e x p e r i e n ce an d e n gage m e n t me tr i c s. • D e ci s io n s s upp orted b y an al y t ics (e. g ., us e r b e h a v io u r, ad o p ti o n ra t e s ) • KPIs t racked a n d r e p orted c ons i s tentl y. • A d o p ti o n o f n e w f e a tu r e s th at e nh a n ce op e rati on al eff i ci e n cy an d c us t o me r s a t i s f ac t io n. E xa mp l e P roduc ts I nc l ud e: Zen d e s k, Delay Repa y, AI Tra v e l A ss i s t an t, Marketi n g Fo n t s, R e v e nu e Ma n ag e me n t, U p gr a d e A u ctio ns, CRM, B2B S a l e s, O n b oard CX, Fo o d & Dri n k, Co mme rci a l S ys te m s, Re v e nu e Foreca s ti n g, R e v e nu e P r o t e ct i o n, T i cket e r, Di g it a l, H a n o v e r, L it t l e p a y, iSAMS, BO D S, E P M, H ac on, P a yp oi n t, Sca n coi n, Br a i n tre e, iB us, E x p e nd o. T h is j o b d e s cri p ti o n s e ts o u t t h e m ain du ties a n d r e sp o ns i b ilities of t h e j o b - h ol d e r. It d o e s n ot co ns ti tu te an e x h a u s ti v e or compr e h e ns i v e d e s cri p ti o n of du ties a n d t h e j o b h ol d e r w ill b e r e qu ir e d to carry o u t a n y a d d iti on al t a s ks a s a n d w h e n r e qu e s ted to d o s o b y t h e ir m a n ager. R e sp o ns i b ilities a n d d u ties m ay al s o c h a n ge in lig h t of f u t u re bus i n es s n ee d s a n d p e r s o n al d e v e lo p me n t. The closing date for applications is Wednesday 21st January 2026. Arriva Group reserves the right to close this vacancy early.