Customer Service Co-ordinator - Manufacturing | Carlisle | Up to £28,000 Your new company Join a respected manufacturing leader near Carlisle, known for its premium products and strong customer relationships. With a team of 150 and a turnover of £50 million, our client is proud of their collaborative culture and commitment to excellence. They're now looking for a proactive and personable Customer Service Co-ordinator to help elevate the customer experience across the business. Your new role Reporting to the Customer Operations Manager, you'll be a key part of a small, supportive team. Your mission: to ensure every customer interaction is smooth, professional, and solution-focused. Your responsibilities will include: Acknowledging all customer queries within 24 hours. Logging and tracking concerns in SAP, ensuring timely resolution. Investigating issues thoroughly, collaborating across departments. Communicating clearly and empathetically with customers via phone, email, and other channels. Promoting consistent customer service practices across the business. Spotting trends and recurring issues, helping teams address root causes. Supporting initiatives to measure and improve customer satisfaction. What you'll need to succeed We're looking for someone who's: Comfortable in a fast-paced environment and detail-oriented. Skilled in Word, Excel, and PowerPoint. A confident communicator - both written and verbal - with internal and external stakeholders. A creative problem-solver who enjoys working with others. Familiar with SAP (preferred, but training provided). What you'll get in return Salary: Up to £28,000 (depending on experience) Hours: 40 per week (08:00-17:00, 30-min lunch) Location: Full-time office-based Benefits: -5% employee pension / 7.5% employer contribution -Life assurance (2-4x salary) -25 days annual leave bank holidays (plus 1 extra day every 5 years) -Option to buy 5 additional days annually -Share incentive scheme -Cycle to work scheme -Retail discounts & cashback offers -Sports & social club with monthly prize draws and event contributions What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.