Reporting to the Branch Manager the Customer Service Advisor/Internal Salesperson undertakes work to support the team based in our Belfast Branch.
Key Duties and Responsibilities:
This role will primarily provide support to our customer facing teams.
Dealing with customers
* Interacting with customers primarily via email but also some occasional telephone or face to face work
* Using the company computer systems to check stock, update the order book, check progress on orders, look at customer accounts and deal with general enquiries
* Keeping customers informed in a professional, timely manner
* Taking calls from customers to provide helpful, professional services
Other team activity
* Checking of goods received and accurate preparation of any paperwork for goods for dispatch in accordance with company procedures
* Ensuring stock is kept tidy and stored in correct place
* General administration eg filing, arranging meetings
Other
* To fully utilise information technology within company including online diary and email system
* To be aware of and work to the ISO and other quality standards held by AFC
Key qualities, experience and attributes required
* Attention to detail
* Computer literate and able to bring about improvements in working practices
* Passion for customer service
* Willing to learn new skills
* Customer focused and comfortable chatting with customer face to face and over the phone
* Excellent customer service skills and a commitment to delivering the best possible service
* An interest in learning and personal development
* Interest in sales or previous sales role experience.
Job Types: Full-time, Permanent
Pay: From £24,700.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Cycle to work scheme
* Free parking
* Referral programme
* Sick pay
Ability to commute/relocate:
* Belfast BT3 9BP: reliably commute or plan to relocate before starting work (required)
Experience:
* Customer service: 2 years (required)
Licence/Certification:
* Driving Licence (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person