We are looking for a self‑motivated, driven and adaptable individual who enjoys a challenge to work alongside our energetic team in Nuneaton. The role requires a CAN-DO attitude, an ability to learn from any losses and celebrate every win. We are a fast‑paced business with plenty of opportunities for growth so if this sounds like you, we'd love to hear from you!
Location
This is a role which is predominantly based in Nuneaton, with the flexibility of Home Working also available. There will be very occasional travel to other main GRS Offices. Travel will be planned in advance and expenses will be reimbursed in line with company policy.
About Us
GRS is the country's number one trader of primary, recycled and secondary aggregates in the construction industry. We are unique in that we're able to source and supply materials nationwide, making use of road, rail, river and marine to get materials to wherever they're needed. We are proud to be a leader in low-carbon secondary aggregates sustainably produced and sustainably delivered! At GRS, we do things differently. We're a pioneering team, shaping the future of sustainable growth in the construction materials supply chain. We bring solutions that others can't see. Working here means being trusted to take action, being given the freedom to make decisions and being supported by a dynamic, experienced team, which values relationships and integrity. We do things the right way - even when it's tough - and we invest in people who strive to create real opportunities. You'll be joining a team that values honesty, bold ideas, and making a difference together.
Job Purpose
Working as part of a small, supportive IT team based in Nuneaton, you will be the primary "face" of NetSuite and some other 3rd Party systems for our employees. Your focus is on providing exceptional help and assistance to our users, ensuring they can complete their daily tasks with ease. Reporting to the Head of IT Applications, you will manage the support queue with a focus on user enablement, guidance, and system accessibility.
The IT Application Support Analyst acts as the First Line Support for the core GRS Applications used in the Head Office and in the satellite offices. These systems are Netsuite, ABBYY, INVU and there will be other systems joining this landscape soon.
This role requires an enthusiasm to learn about applications. The desire to find out why something is working like it is, and the ability to problem solve.
The core elements of the job will be user setup, 1st Line support to the Sales, AR & AP functions, creating searches/ reports, testing new releases and changes work and meet the required specifications.
Main Duties And Responsibilities
* User Help & Assistance: Act as the first point of contact for all NetSuite and other systems queries & problems.
* Small Team Collaboration: Contribute to a close-knit IT environment, sharing updates with the Head of IT Applications and assisting teammates during busy periods.
* Ability to differentiate between Support (incidents) and Change.
* Account Management: Handle routine user administration, including password resets, role updates, and managing permission requests in line with company policy.
* Building Reports / Searches as required by the Business, but without creating duplicates of those already in existence.
* Data Entry Support: Create basic CSV imports and mass updates to support required mass data update requirements.
* Be a key member of the team, and undertake Testing of new releases, new changes and new systems.
* Able to undertake minor system developments and take this from a Design Specification stage to Ready for UAT stage.
Essential Knowledge & Experience
* Experience in ERP Support, Netsuite experience is desirable.
* Strong analytical skills with the ability to problem solve and think for yourself.
* Excellent communication skills, capable of explaining resolutions to business users.
Personal Attributes
* Ability to manage multiple priorities and deliver under pressure.
* Strong stakeholder management and influencing skills.
* Self starter
* Willingness to learn
Benefits
* 23 Days holiday + Bank Holidays.
* Death In Service Benefit.
* Bonus Scheme.
* Access to GP Line for you and your household.
* Employee Assistance Programme access with support provided for Financial, Legal and Health & Wellbeing.
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