Responsibilities
Provide flexible cover across multiple charity shops, maintaining smooth day-to-day operations during periods of annual leave, sickness, or other absence. Quickly adapt to different shop environments, teams, and volunteer groups to ensure continuity and consistency.
Support shop performance by maintaining an appealing retail environment, including sorting and replenishing donated stock, keeping displays fresh, and maximising sales opportunities to help drive income for the charity.
Lead and support volunteers on shift, offering guidance, motivation, and supervision to ensure a positive team atmosphere while upholding organisational standards and delivering excellent customer service.
Qualifications
Previous experience in a customer-facing role (such as retail) is essential, with the confidence to step into different shop environments and quickly support day-to-day operations, merchandising, and customer service.
Commercially aware and proactive, with the ability to spot sales opportunities, keep shops well stocked and appealing, and contribute to maximising income during each shift.
Confident working with and supporting volunteers, able to quickly build rapport with different teams and provide clear guidance to maintain a positive and productive shop environment.
Adaptable and flexible, comfortable working across a variety of locations, teams, and shop set-ups in a fast-paced, ever-changing retail environment.
Charity retail or volunteer management experience is desirable but not essential – a positive attitude, initiative, and willingness to get stuck in are key.
Willing and able to undertake physical tasks, including sorting stock and manual handling, as required across different shop settings.
Benefits
We offer a competitive range of benefits with an emphasis on inclusion and staff well-being in a caring and friendly environment.
* Pension – if you are currently a member of the NHS Pension Scheme and have contributed in the last twelve months you are eligible to continue contributing to this scheme; otherwise, St Gemma's Group Personal Pension Plan provides a 5% company pension contribution assuming employees contribute 3%.
* Generous holiday entitlement starting at 28 days + statutory per year (FTE) rising to 34 after 10 years' service.
* Enhanced occupational maternity and paternity pay (OMP/OPP).
* Enhanced sick pay policy.
* Free parking at the Hospice site, subject to availability.
* The Bistro at the Hospice provides staff with subsidised food and free hot drinks.
* Wellbeing Hub – resources and tools to support your overall physical and mental health.
* Health Assured employee assistance programme providing a wide range of wellbeing services for you and your immediate family.
* Simply Health – money back towards everyday healthcare costs.
* Learning and professional development (clinical and non-clinical) provided by our world-class Academic Unit of Palliative Care (AUPC).
* DEI – our internal group, Involve, includes representatives from across the Hospice.
* Staff social events – build relationships and recognise achievements.
#J-18808-Ljbffr