Job Title: Technical Delivery Lead- Financial ServicesDuration: 6Months+ Contract500GBP/Day Inside IR35
Role Overview
We are seeking an experienced Technical Delivery Lead to drive end-to-end delivery and operational management within a large-scale financial services environment. The successful candidate will be responsible for managing routes-to-live, resolving complex technical challenges, ensuring service readiness, and delivering high-quality IT and engineering outcomes.
This is a hands-on leadership role requiring strong technical problem-solving capabilities, stakeholder management expertise, and the ability to lead cross-functional teams in a fast-paced environment.
Key Responsibilities
Delivery & Operations Management
* Manage the complete delivery lifecycle, including planning, execution, deployment, and routes-to-live.
* Ensure service readiness, operational stability, and compliance throughout implementation activities.
* Identify and mitigate delivery risks, dependencies, and bottlenecks.
* Drive incident, problem, and change management processes aligned with industry best practices.
Technical Leadership & Problem Resolution
* Lead the resolution of critical and high-impact technical issues across infrastructure, applications, and platforms.
* Act as the primary technical escalation point for complex operational challenges.
* Conduct root cause analysis (RCA) and implement long-term solutions.
* Collaborate with engineering and support teams to troubleshoot system integrations and platform failures.
Stakeholder & Team Management
* Work closely with engineering, operations, product, and business stakeholders to ensure successful delivery outcomes.
* Provide clear updates on project progress, risks, and technical challenges.
* Lead and mentor cross-functional teams, fostering accountability and high performance.
Engineering & Service Delivery Oversight
* Ensure IT and engineering deliverables are completed to agreed quality standards and timelines.
* Validate solutions against security, compliance, and operational requirements.
* Promote automation, monitoring, and performance optimisation initiatives.
* Identify opportunities to improve operational processes and delivery efficiency.
* Support adoption of Agile, DevOps, and Site Reliability Engineering (SRE) practices.
* Contribute to knowledge sharing and best-practice development.
Required Skills & Experience
Technical & Delivery Expertise
* Strong experience in delivery management within Managed Services or complex IT environments.
* Proven track record of resolving large-scale technical and operational issues.
* Solid understanding of:
o IT Infrastructure (Cloud and On-Premise)
o Application Lifecycle Management
o Networking and Systems Integration
o Experience with ITSM frameworks such as ITIL.
o Hands-on experience with tools such as ServiceNow, Jira, or similar platforms.
Leadership & Communication
* Experience leading cross-functional technical teams.
* Excellent stakeholder management skills across multiple organisational levels.
* Strong written and verbal communication skills, including executive-level reporting.
Problem Solving & Execution
* Strong analytical and troubleshooting capabilities.
* Ability to work under pressure and manage competing priorities.
* Proactive mindset with a strong sense of ownership and accountability.
Preferred Skills
* Strong analytical and problem-resolution skills.
* Experience within financial services environments.
* Exposure to DevOps, SRE, and automation practices.
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