We are currently seeking a Care Home Operations Manager to travel across and support Care Home General Managers and Deputy General Managers in our Central Division. The role requires inspirational leadership, journey to keep standards high, and support homes facing additional challenges or General Manager vacancies. You will develop action plans, investigate complaints, collaborate with external professionals, promote policies and deliver clinical excellence through learning and development programmes.
Main duties of the job
The position involves regular travel and overnight stays to various Care Homes in the Central Division. It supports homes that need extra support or have a Manager vacancy, ensuring resident needs are met and quality standards are upheld. The responsibilities include assisting with action plans, investigating complaints, working with healthcare professionals, and promoting national policies.
* Annual starting salary
* £7,500 annual car allowance
* Fully paid mileage and expenses
* 25 days annual leave (plus bank holidays) with the option to buy/sell up to 5 days
* Up to 8 % employer pension contribution
* Refer‑a‑Friend scheme – up to £1,000 per referral
* Retail and leisure discounts at major brands and supermarkets
* Free access to medical specialists for second opinions
* Free confidential counselling and legal services
About us
Barchester Healthcare is a leading provider of care for seniors. We focus on high‑quality care, continuous learning and a supportive community. Our operations in the Central Division need a dedicated and experienced Care Home Operations Manager to provide operational leadership and drive improvement.
Job responsibilities
Key responsibilities include:
* Develop and implement action plans that meet residents’ needs.
* Investigate formal complaints and collaborate with external healthcare professionals to resolve concerns.
* Promote policies and support teams to achieve clinical excellence.
* Travel regularly and stay overnight as required.
* Prepare annual budgets with the Business Manager and support financial planning.
* Recruit, train, motivate and supervise staff, building a culture of performance.
* Promote the home in the local community and manage sales enquiries.
* Build strong, trusting relationships with residents and their families.
Required experience and qualifications
* Passionate about providing high‑quality care for residents.
* Registered Nurse (RN) qualification or equivalent professional experience.
* Significant experience in a senior operational or leadership role in a care home setting.
* Turnaround home management experience.
* Experience managing budgets, financial planning and cost control.
* Strong understanding of CQC guidelines and other regulations.
* Proficient in IT systems, including MS Office and care management software.
* Full UK driving licence with ability to travel regularly and stay away from home.
Role and responsibilities
* Assume General Manager responsibilities and become a CQC Registered Manager if needed.
* Identify and address concerns through quality assurance, complaints, incidents or accidents, and implement improvements.
* Prepare annual budget with internal stakeholders.
* Manage and promote the home locally.
* Oversee recruitment, training, motivation, communication, supervision, and appraisal of staff.
* Deliver quality care and build close relationships with residents and their loved ones.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure and Barring Service check.
Depending on experience, salary expectations will be discussed at interview stage.
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