Debt Consolidation General Administrator, Nottingham
Client: Experian
Location: Nottingham, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 21d2991cb951
Job Views: 10
Posted: 28.04.2025
Expiry Date: 12.06.2025
Job Description
We are looking for a Debt Consolidation General Administrator to join our ReFi debt consolidation and distribution team. Reporting into the Head of Payment Strategies (REFI), you will speak to customers and creditors (inbound and outbound calls) in addition to providing administrative support.
Responsibilities will include:
1. Daily monitoring of incoming payments
2. Preparing reconciliations and dealing with transactional anomalies
3. Meeting daily KPI's
4. Working with external underwriting teams to assist lenders with transactional processes
5. Analyzing client information by exception and assessing data accuracy
6. Contacting clients for additional information
7. Managing incoming phone calls from clients
8. Instructing payment processes in a timely manner
9. Managing and escalating complaints
10. Providing transactional and lead volume reporting
11. Generating usage invoices
Required to come into the Nottingham office twice a week.
Qualifications
1. Administrative experience including calling customers
2. Proficiency with Microsoft Excel and maintaining complex spreadsheets
3. Good written and numeracy skills
4. Experience with Confirmation of Payee and validation tools
5. Awareness of regulatory compliance surrounding payments
6. Excellent telephone manner and customer service skills, detail-oriented
7. Ability to carry out processes independently and to a high standard, building internal and external relationships
Additional Information
Benefits include:
* Hybrid and flexible working
* Competitive compensation and discretionary bonus
* Core benefits: pension, Bupa healthcare, Sharesave scheme, and more
* 25 days annual leave + 8 bank holidays + 3 volunteering days; option to purchase additional leave
At Experian, we celebrate diversity and promote an inclusive culture. We are proud to be an Equal Opportunity employer and support accommodations for those with disabilities or special needs. Our culture emphasizes DEI, work/life balance, development, authenticity, collaboration, wellness, and recognition.
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