Job Title: Motor Fleet Claims Handler
Location: Hitchin (Hybrid)
Salary: 30,000
Were working with a growing and well:respected insurance business in Hitchin that is looking to welcome a Motor Fleet Claims Handler to their friendly and supportive team. This is a hybrid role, offering a great balance of office collaboration and home working. Its ideal for someone with a couple of years experience looking to make a move to a company with a well worn path to leadership.
The Role
As a Motor Fleet Claims Handler, youll be the person customers rely on when they need help the most. From the moment a claim is reported through to resolution, youll manage the process with empathy, professionalism, and efficiency.
Youll support fleet clients following motor incidents, ensuring claims are handled smoothly while keeping customers informed and reassured throughout the process.
Key Responsibilities
Managing motor fleet claims from first notification through to settlement Providing clear and supportive communication to customers following incidents Investigating claims and gathering relevant information and documentation Liaising with insurers, repairers, engineers, and other third parties Ensuring claims are handled in line with company procedures and service standards Delivering a positive customer experience during what can often be a stressful time
About You
Were looking for someone who combines technical claims knowledge with genuine empathy for customers.
Youll ideally have:
2+ years experience handling Motor Fleet Claims Strong communication and customer service skills The ability to manage multiple claims efficiently A calm and supportive approach when dealing with customers following accidents Great attention to detail and organisational skills
Whats in it for You?
Salary of 30,000 DoE Hybrid working Private Health Insurance incl. dental 25 days Annual leave + bank holidays + the ability to buy up to 5 additional days Supportive and collaborative team environment Progression opportunities throughout the business The opportunity to do meaningful work helping customers when they need it most
If youre an experienced Motor Fleet Claims Handler looking for a role where you can make a real difference to customers after an accident, wed love to hear from you.
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