Overview
Westcall, the GP out of hours service for Berkshire West, is looking for motivated and driven individuals to join our Out of Hours Operations team on a part-time basis working during evenings, nights, weekends and Bank Holidays. You will be part of our dynamic operational team who are the first point of contact via telephone, for both patients and healthcare professionals across Berkshire, supporting referrers to make referrals to the Westcall service and other community services. We are looking for individuals with a high attention to detail, flexibility and the availability to work additional hours on an ad-hoc basis during overnights and weekends is desirable. This is a hybrid role. We are recruiting for the following weekly shifts: Monday 00:00-08:00, Tuesday 00:00-08:00, Friday 18:00-24:00, Saturday 00:00-07:00, Saturday 12:00-18:00, Saturday 18:00-24:00, Alternate weeks Wednesday 00:00-08:00, Friday 18:00-23:00, Saturday 08:00-12:00, Sunday 00:00-07:00. Please submit applications for a combination of two or more of the above shifts, clearly outlining within your application which of the above detailed shifts you are applying for. Successful candidates will be expected to offer availability on bank holidays including those over festive periods including Christmas, New Year and Easter.
Responsibilities
* Answer incoming calls in a courteous, helpful and professional manner representing the initial contact with the service. Ensure that patients' contact details are entered accurately onto the system databases.
* Receiving incoming referrals to the Berkshire Integrated Hub and collect supporting information from the referrer, patient and other agencies. Monitor the Berkshire Integrated hub mailbox for incoming referrals.
* To ensure incoming referrals are processed in a timely manner to meet service requirements and are referred onto the appropriate service, ensuring all supporting documentation is completed and referred on.
* Efficient and accurate recording of data on the Adastra and RIO electronic patient management systems including details of clinical symptoms, relevant past medical history and medication where appropriate.
* Assist other members of the operational team including nursing, reception and driving staff with complex and challenging situations including emergency calls, patient complaints and security issues.
* Assisting operational shift leads with managing workflow, despatching and allocation of work to clinical colleagues.
About Berkshire Healthcare NHS Foundation Trust
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish. Our values at Berkshire Healthcare are:
* Caring for and about you is our top priority
* Committed to providing good quality, safe services
* Working Together with you to develop innovative solutions
Excellent written and verbal communication skills, experience of confidently communicating via the telephone and in managing challenging conversations in a sensitive manner.
* The ability to work effectively individually and as part of a team
* The ability to remain calm under pressure
* A patient-centered attitude
* Disability Confident
Disability Confident
About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to.
Your wellbeing and benefits
* Flexible working options to support work-life balance
* 27 days' annual leave rising with service + opportunity to buy and sell
* Generous NHS pension scheme
* Excellent learning and career development opportunities
* Cycle to Work and car leasing scheme including electric vehicles
* Access to a range of wellbeing tools and services
* Discounts at hundreds of popular retailers and restaurants
* Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
* Generous maternity, paternity, adoption and special leave
* Free parking across Trust sites
The "must haves" for you to be considered for this role
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