Summary
As a Store Manager you'll bring our core values to life through your team of between 5 and 15 employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking.
You will create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do. Making every day better for our customers through personal experiences that count. Travel is a requirement of the role for store visits and wider team meetings.
Location
London
Job Family
Retail
Job Type
Full Time
Posted Date
05-May-2026
Reference #
73497
Company
Virgin Media O2. The UK’s fastest broadband network. The nation’s best‑loved mobile brand. And one of the UK’s biggest companies too. Diverse, high‑performing teams jam packed with serious talent.
Equal Opportunities Statement
Virgin Media O2 is an equal opportunities employer and is working hard to remove bias and barriers for people and candidates. We support and encourage you to be authentic throughout the application journey.
Requirements
* Experience working in a fast paced environment, not necessarily Retail.
* Experience managing a team with passion and drive, with full accountability for your team’s performance.
* Experience of Budgets and Profit and Loss responsibility.
* Experience delivering first class customer experiences through a highly engaged team.
* Experience delivering regular, consistent and effective reviews and demonstrating effective coaching behaviours.
* Experience working towards targets and driving opportunities to grow revenue.
* Experience using data inputs (e.g. footfall, matrix hours, trading hours, employee contracted hours) to improve efficiency and deliver store rosters in an effective and timely manner.
Desirable Attributes
* Strong communication and listening skills.
* The ability to change and adapt to the business needs.
* Experience in using systems and following processes.
* Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
Benefits
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture is best for business and for a brighter world. Working at Virgin Media O2 gives a bumper reward package with many extras. These are designed to support both you and your loved ones.
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