THE ROLE: With the mission for New Look customer to shop one more time, the Head of Engineering will work closely with the Head of Digital Product & Design to ensure the Engineering team deliver on the priorities that focus on increasing brand visibility and traffic both online and on the high street, whilst ensuring the technology provides speed and performance for our customers, as well as manage the rest of the engineering technology estate. We are seeking someone with a strong engineering background who operates at a Technology Leadership level, with a passion for Digital innovation, Customer Experience, and Continuous Improvement with strong knowledge and experience in Designing, Developing, and Operating Omnichannel solutions. WHATS IN IT FOR YOU: 40% staff discount plus friends & family discounts throughout the year Access to our reward platform for external discount and offers Private pension scheme Profit related bonus scheme Option to join our Healthcare Private Medical Scheme Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you All employees are covered by our life assurance policy from day one Unlock extra leave with our buy more holiday scheme. Celebrate YOU! Enjoy an extra paid day off on your birthday each year Spread the cost of your commute with interest-free season ticket loans Do your bit for the environment and save money with our Cycle2Work scheme We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust WHAT YOU’LL BE DOING: Define and communicate the overall Engineering strategy to align with the Customer and Technology strategy and objectives Own the overall Engineering of the Technology Solutions, ensuring scalability, reliability, security and performance, Partner with the Head of Digital Product & Design and the Digital Engineering team to build best-in-class solutions to service the needs and demands of the Digital business and customers Partner with the other areas of Technology to ensure all Digital Change is transparent on their backlogs of work, e.g., Service, Infrastructure Lead the identification and evaluation of new technologies, tools, and vendors that will enhance the Digital capabilities and efficiency Be an advocate and leader of the agile methodology to move towards delivering more incremental change and value for customers Lead on technical decision making that aligns with the overall goals Ensure the quality, performance, security, and scalability of the existing and new Digital software solutions Working with the Technology Engineering area to establish and maintain best practices, standards, and processes for software development, testing, deployment, and operations. Oversee the design, development, testing, deployment, and maintenance of software products and services across web, mobile, and in-store channels to the agreed technical standards Manage the Engineering budget, resources and risks with plans in place for mitigation Develop strong engineering partnership relationships Create, Lead and develop a high-performing Digital technology team made up of in-house New Look resource as well as on and offshore teams, fostering a culture of innovation, collaboration, and continuous improvement. Communicate effectively with senior management, business stakeholders, and external partners WHO YOU ARE: A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience At least 10 years of experience in software engineering, with at least 5 years of experience in working with agile methodology, leading and managing engineering teams Ability to develop individuals and teams to achieve a high level of performance, using a coaching and mentoring style of leadership Experience in shaping and influencing a digital technology strategy with a proven ability in owning and setting strategies, patterns, standards, policies, roadmaps and vision statements Proven ability to define and execute the technical vision and strategy for Omnichannel, and to deliver solutions that meet the business needs and expectations Strong knowledge and experience in designing, developing, and operating Omnichannel solutions, using technologies such as cloud, microservices, APIs, web, mobile, and e-commerce Experience of agile and waterfall methodologies Hands-on experience in using various cloud platforms, such as AWS, Azure, or Google Cloud, and their services and features. Proficient in using various programming languages, frameworks, and tools, such as Java, Python, Node.js, React, Angular, Spring Boot, Docker, Kubernetes, etc. Familiar with various Omnichannel technologies and standards, such as RESTful APIs, GraphQL,OAuth, OpenID Connect, etc. Significant knowledge of modern technical architecture models, web and cloud technology, DevOps, software development including BDD and TDD, and data management methodologies Demonstrated experience in applying agile, DevOps, and CI/CD principles and practices to Omnichannel engineering Understanding of strategic solution and service design to ensure legacy is kept at bay with levels of technical debt held to a minimum Excellent communication, collaboration, and influencing skills, with the ability to work effectively with diverse stakeholders and teams across the organization Track record of leadership which adds strategic value to an organisation Contribution to advancing diversity and inclusion