Company Description
Laser S.O.S. Group is a global leader in laser technology, providing high-performance laser systems, retrofit parts, and consumables for industrial, medical, beauty, and scientific applications. With over 30 years of experience, we support numerous laser platforms worldwide, offering solid-state and fiber laser solutions for cutting, welding, engraving, and marking, as well as IPL systems for aesthetic and medical sectors. Our in-house manufacturing and R&D capabilities enable us to deliver intelligent, cost-effective solutions with expert technical support. We help businesses upgrade, optimize, and innovate from production to precision.
* Part time role 25 hours per week £16.000 Annually
* This is an office based role
Role Description
Sales duties
-Processing of incoming sales orders from customers, including adding the order to our central system (Pegasus Opera), checking available stock in the warehouse and supplying the customer with an order confirmation detailing the expected shipping date for goods.
- Preparing and issuing of works order documentation to the shipping department for picking and shipping of goods.
- Conversion of paid pro-forma invoices to works orders and review for distribution to the shipping team or placing purchase orders for goods with suppliers.
- Raising and sending of pro-forma Invoices for customers and adding pro-forma information to the
Pro-forma register.
- Dealing with incoming telephone calls and e-mails from customers relating to their orders, including providing timely updates on current status and expected shipping date (taking into account any purchasing updates from suppliers on goods ordered).
- Adding sales order information to the
Sales register
.
- Regularly chasing up unpaid pro-forma invoices as well as following up on quotes.
- Work closely with the Stores department with respect to the allocated shelf and co-ordinate activity with the other business functions to ensure that the items are shipped in a timely fashion and that we have clear visibility of the position of these items.
CSR duties
- Liaising with each function of the business (Purchasing, Accounts, Stores & Production) to ensure that the customer receives the correct order on the promised / communicated delivery date.
- Dealing with any customer disharmony / complaints and working with each function of the business to resolve successfully, seeking guidance from the CEO or GM when unsure about next steps.
- Ensuring that all interactions with customers are underpinned by positive relationship management, with the customer always at the forefront of those interactions.
Purchasing duties
- Placing purchase orders with suppliers in a timely manner, including obtaining an order acknowledgement when required (orders may be sales order-related items, stock / consumable items or services).
- Expediting of purchase orders on a regular basis (frequency to be agreed) and updating the
Purchase register
and Pegasus Opera with the most up to date information.
- Dealing with incoming telephone calls and e-mails from suppliers relating to our purchase orders, including clarification on any technical / specification query on the order (this will need liaison with Production or the CEO when required).
- Adding purchase order information to the
Purchase register
.
General duties
- Answering the telephone and assisting the caller if possible or directing them to the relevant person or taking and passing on a message if the person is unavailable.
- Answering the front door to visitors or assisting with signing for incoming / outgoing deliveries as required.
- Holiday and sickness cover for other team members as and when required.
- Any other duties reasonably requested by your Line Manager or the wider business.
Qualifications
* Experience with Purchasing Processes, Purchase Orders, and Purchasing
* Excellent communication and organizational skills
* Ability to work independently and collaboratively in a team environment
* Proficiency in relevant software and tools
* Experience in the laser technology industry is a plus