🚀 Junior Training & Onboarding Specialist (SaaS)
đź“Ť London - Hybrid
I’m currently partnering with a highly respected, fast-growing SaaS and digital services organisation to recruit a Junior Training & Onboarding Specialist.
This is a fantastic opportunity for someone at an early stage in their career to gain hands-on experience in customer training, onboarding, and SaaS delivery within a supportive and collaborative environment.
The Opportunity
You’ll join a close-knit team focused on delivering an excellent customer experience, helping new and existing users confidently adopt a market-leading software platform.
Working alongside experienced training professionals and cross-functional teams (including product, development, and customer support), you’ll play a key role in delivering engaging training and supporting onboarding activities.
Training is primarily delivered remotely, with occasional in-person sessions.
Key Responsibilities
* Support the preparation and delivery of onboarding sessions and customer training
* Deliver engaging training sessions (mainly virtual)
* Assist in creating training materials such as guides, presentations, and onboarding resources
* Coordinate training schedules and logistics
* Capture and share customer feedback to improve the training experience
* Support user testing of new features to ensure training readiness
* Assist with onboarding processes and gradually take on more responsibility
* Help maintain accurate documentation and user guides
About You
* Keen to start or grow a career in training, onboarding, or customer success
* Comfortable presenting to small groups, or motivated to build confidence
* Strong communication skills (written and verbal)
* Well-organised, proactive, and reliable
* Curious about technology and user experience
* A team player who enjoys collaborating across different functions
What’s on Offer
* Hands-on experience in a growing SaaS environment
* Ongoing support and mentorship
* Clear progression into more senior training/onboarding roles
* Exposure to product development, user research, and the full software lifecycle