Job Summary
My client is seeking a professional and experienced Receptionist to join its professional services team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing a variety of administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to multitask effectively in a busy office environment.
Duties and Responsibilities:
* To consistently provide clients with an excellent and professional service, via all channels of communication; phone, email and in-person
* To greet every clients with a warm and friendly manner and to clearly communicate our services, processes, and procedures
* To respond to telephone calls within a timely manner in line with business expectations and goals and consistently provide an excellent standard of service to all clients and colleagues
* To ensure the reception area, desks, waiting rooms and meeting rooms are maintained to a good standard
* To action all reception admin duties to an excellent standard
* To take client payments by telephone and in person ensuring accuracy
* To observe confidentiality in all matters both internal and external and ensure compliance with GDPR
* To receive and check documentation and ID inline with regulations
* To receive and sort incoming post and DX post promptly
* To maintain stationery stock for the office and place order requests as required
* To carry out all employee Health & Safety responsibilities
* To carry out other duties reasonably requested within the remit of the role by your line manager or Partners
* To undertake all necessary training appropriate for the job role and assist in the training of others as and when required
Person Specification/Skills
* Professional and friendly personality
* Strong communication skills
* Demonstrated ability to multi-task, prioritise and make sound decisions
* Experience working with IT systems such as Excel, Outlook and experience with case management system is desired, but not essential
* Ability to deal with office health & safety matters
* To have a flexible approach to work and drive own personal development
* Professional image for customer facing role
Salary & Benefits:
* Competitive salary
* 25 days annual leave + all UK bank holidays (Pro-Rata if part-time)
* Birthday leave
* SimplyHealth Membership
* Pension scheme 4% matched & Life Insurance
* Discounted legal fees
* Free parking
If you have sound reception experience and an solid employment history, please apply for immediate consideration.
Job Type: Full-time
Pay: Up to £26,000.00 per year
Benefits:
* Company pension
* Free parking
* Private medical insurance
Work Location: In person