Your newpany
Our client is a highly regarded manufacturingpany based near Carlisle, employing 150 staff and a turnover of approximately £50 million. They are currently recruiting a talented Customer Service Co-ordinator who excels inmunication and can effectively partner with various departments across the business to ensure a seamless customer experience. Thispany takes great pride in producing premium products for their established customer base.
Your new role
Reporting to the Customer Operations Manager, as part of a small team, you will:
1. Respond to all queries received within 24 hours to acknowledge receipt.
2. Ensure that all customer concerns are recorded within the SAP system and continue to monitor all open concerns until resolved.
3. Conduct a fair and thorough investigation into each concern, liaising effectively with all departments across the business where necessary.
4. Establish and enforce good working practices to ensure consistency in the way customer concerns are handled.
5. Monitor trends and identify recurring issues, working with Departmental Managers in order to establish root cause and eradicate potential future recurrence.
6. Establish working practices to monitor levels of customer satisfaction and identify areas needing focus.
What you'll need to succeed
7. The proven ability to work in a fast-paced environment with a keen eye for detail and is used to working to tight deadlines.
8. Good working knowledge of basicputer systems - Word, Excel and Powerpoint.
9. Excellent spoken and writtenmunication skills; confident and skilled inmunicating with internal and external stakeholders at all levels
10. A creative approach to problem-solving involving a range of stakeholders.
11. Ideally, the candidate will have some understanding of SAP, but training will be given.
What you'll get in return
12. Salary up to £28,000 dependent on experience
13. 40hr week (08:00 – 17:00) – 30 mins lunch
14. Full-time in the office
15. Pension contribution 5%, ER’s contribution
16. Life Assurance between 2-4 x salary
17. Annual leave 25 days plus bank holidays (increase of 1 day per 5 years service)
18. Annual option to purchase an additional 5 days
19. Share incentive scheme
20. Cycle to work
21. Discounts & Cashback offers (major retailers)
22. Sports & social club – monthly prize draws / contribution to sporting events / life events