We are looking for a confident, outgoing, and proactive Customer Service Office Manager on a 3-6 month temporary basis in Redhill. This is an excellent opportunity to take ownership of a high-performing customer service function within a respected residential developer.
About the Role
As Customer Service Office Manager, you’ll lead and motivate a team of Coordinators and Technicians to deliver outstanding service to our customers and partners. You will be hands-on, organised, and ready to drive continuous improvement across all aspects of service delivery.
Key Responsibilities
* Lead, support, and inspire the Customer Service team to deliver a consistent, high-quality experience.
* Oversee day-to-day operations, allocating workloads effectively and monitoring performance against targets.
* Regularly review open cases and ensure timely resolution of all issues within agreed SLAs.
* Manage and track subcontractor performance, addressing poor delivery and maintaining strong working relationships.
* Collaborate closely with Build, Sales, and Commercial teams to enhance the customer journey and satisfaction scores.
About You
You’ll be:
* Confident, approachable, and naturally good at motivating others.
* Skilled at managing people, priorities, and pressure with calm efficiency.
* Experienced in customer service management within the residential development sector.
* Comfortable using Microsoft Dynamics or similar CRM systems.
* Passionate about delivering results and continuously improving the customer experience