As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join us.
The impact you’ll make
First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.
What you’ll do
* Process guest check-ins, assigning rooms and activating room keys
* Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
* Answer, respond to and process all guest calls, messages, questions or concerns
* Give guests information and directions regarding property and local areas of interest
* Process check-outs and resolving any disputed charges
* Process payments and room charges
* Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
What we’re looking for
* A warm, people-oriented demeanour
* A team-first attitude
* Positive outlook and outgoing personality
* Flexibility, problem-solving skills and multi-tasking ability
In addition to an hourly rate of £12.21, ensuring you are paid for every hour worked, we’ll support you in and out of the workplace by offering:
* Health & Wellbeing - complimentary Leisure Club Membership because your wellbeing is important
* Meals - Tasty and Varied Meals in our Associate Dining Facility
* Uniform provided
* Discounts - Enrolment in Perks at Work - Access to unlimited deals from retailers to restaurants, cinema’s and more
* Travel - Discounted Hotel Accommodation Worldwide for you and your Friends & Family, 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide
* Holidays -20 days holiday plus 8 Bank Holidays increasing with service
* Pay -Annual Performance Related Pay Review
* Service Charge - Eligibility to receive Service Charge
* Health - Cycle to work scheme
* Pension & Life Assurance
* Flexibility –do you need flexibility in your life, talk to us as we know worklife balance is important
* Take Care Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
* Develop and Grow - Comprehensive Training and Development programs
* Career- career progression opportunities are endless as the #1 leader in hospitality worldwide
* Celebrate- Awards and Recognition Celebrations
* Events -Monthly Calendar of Associate Focused & Fun Events
With this role you will be working 40 hours per week over 5 days, including weekends on a mixture of early and late shifts - do you need flexibility in your life? We are happy to discuss this with you!
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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