Customer service advisor

Job Description

Customer Service Advisor

?? Location: Dumfries
?? Full-Time | Permanent
?? Salary: Competitive, depending on experience

About the Role:

Our client is looking for a motivated and professional Customer Service Advisor to join their growing team. You'll play a key part in delivering outstanding customer service, supporting business growth, and helping customers with a range of insurance and financial service needs.

This is a varied and rewarding role, ideal for someone who enjoys problem-solving, building customer relationships, and working as part of a supportive and driven team.

What Youll Be Doing:

? Customer Support & Administration

* Respond to customer enquiries via phone, email, and in-person

* Process policy renewals, amendments, and claims within service standards

* Keep accurate records and documentation

* Support with general office administration and workflow

? Sales & Business Development

* Understand customer needs and provide suitable solutions

* Identify opportunities to cross-sell or introduce additional services

* Help retain existing clients and grow the business through excellent service

* Promote and support marketing initiatives and campaigns

? Claims & Policy Management