Your newpany
It operates on a global basis with sites in the UK, Europe, UAE, Australia, and US. They have created a new position within their business for a Customer Service Advisor. This is a fantastic time to join a globalpany that will offer career progression opportunities. This position will be at the forefront of identifying new customers and engaging and developing a relationship with new customers, acting as an intermediary to resolve any issues they may have.
Your new role
As a Customer Service Advisor, you will deliver exceptional service by handling enquiries, resolving issues efficiently, and ensuring customer satisfaction. With a focus on quality and proactive support, you’ll help maintain thepany's high service standards and contribute to a positive customer experience. As Customer Service Advisor, your key responsibilities will include: p roviding a high level of customer service to both new and existing customers. Troubleshooting and guiding first-time customers through the business process. Analysing data and reports to establish new customer trends. Maintaining a positive working relationship with other business departments.
What you'll need to succeed
As Customer Service Advisor, essentially, you will be fluent in French or Spanish and be able to demonstrate previous experience in a customer relations position. Have good problem-solving skills, the ability to manage your own workload and be proficient in Outlook, Word and Excel. You will be confident in collating and presenting data in reports. Have the ability to work flexibly and non-standard hours when required to meet the global needs of the business.
What you'll get in return
30 Days Annual Leave + additional days for long service.
Christmas Shutdown.
Exposure to global markets.