Salary: £51,000 - 54,000 per year Requirements: Proven experience in Service Design / Service Transition roles Strong understanding of ITIL / ITSM frameworks Ability to lead and coordinate Design, Governance, Business Change, and transition activities Experience creating governance artefacts: SHLD, RACI, RTM Knowledge of process flow diagrams for ITSM processes (e.g. incident and change management) Experience delivering service readiness in large transformation programmes Strong stakeholder management skills Background in telecoms or large-scale enterprise environments preferred Active SC Security Clearance used within the last 12 months Experience with tools such as ServiceNow (desirable) Exposure to Network / Infrastructure services (desirable) Experience working with suppliers and third-party vendors (desirable) Responsibilities: Design and govern the compliant Service Model aligned with contractual obligations Coordinate business change and transition activities Create and maintain governance artefacts such as SHLD, RACI, and RTM Develop process flow diagrams for ITSM processes Ensure service readiness for large transformation programmes Collaborate with stakeholders to manage expectations and drive adoption Technologies: Flow ITIL ITSM Network Security ServiceNow Matrix UX UI Design More: We are a global IT Consultancy based in London, engaged in delivering large-scale network solutions projects for a Telecoms end client. This is a 3-month hybrid contract position that offers flexibility with 2 to 3 days per week working remotely. We offer competitive compensation of up to £450 per day, outside IR35. Join our dynamic team and contribute to impactful projects while utilizing your active SC Security Clearance. last updated 19 week of 2026