Reception Supervisor
Quality Hotel - Durham
JWR is delighted to be recruiting a Reception Supervisor for a contemporary, lifestyle-focused hotel in the heart of Durham. This is an exciting opportunity for a confident front-of-house professional who thrives in a fast-paced environment and enjoys leading from the front.
Package
Salary from £27k (40-hour week)
Career progression within a forward-thinking hospitality environment
Supportive leadership and a positive team culture
Employee benefits and discounts
The Role
As Reception Supervisor, you will play a key role in delivering an exceptional guest experience while supporting and motivating the reception team. You'll be the calm centre of the lobby, balancing operational excellence with warm, genuine hospitality.
Key Responsibilities
Supervise and support the reception team on a day-to-day basis
Ensure smooth guest journeys from arrival to departure
Handle guest queries and resolve issues with professionalism and care
Maintain brand standards and front office procedures
Support with operations and shift leadership
Work closely with other departments to ensure seamless service
About You
Previous experience in a hotel reception or front office role
Supervisory or team-lead experience is highly desirable
Passionate about guest service and creating memorable stays
Strong communication and organisational skills
Confident using hotel PMS systems
Flexible to work shifts, including weekends and holidays
If you're ready to take the next step in your hospitality career and support a front-of-house team with energy and style, JWR would love to hear from you.
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