Overview
As a General Manager at Prezzo Italian, you'll be at the heart of your restaurant's success - leading with purpose and creating a space where team members and guests alike feel valued. You'll inspire and develop your team to deliver exceptional Italian dining experiences, while driving operational excellence, strong business performance, and a culture where careers flourish. With full accountability, you'll lead from the front - uniting your team, exceeding standards, and making every moment matter for your guests, your team, and the business.
How we work
* Adapt quickly to challenges, making strategic decisions that enhance performance and service.
* Create a culture where team members deliver personalised, memorable guest experiences.
* Use insight and innovation to support sustainable growth and smart decision-making.
* Lead and align your team around shared goals for smooth, effective execution across the business.
Our Person
We are looking for someone who:
* Recruit, train, and develop a high-performing team aligned with Prezzo's values.
* Nurture a supportive environment where team members feel valued and empowered.
* Lead by example, ensuring service excellence and operational efficiency.
* Conduct regular 1:1s, performance reviews, and development discussions.
* Uphold fair and consistent People policies.
* Champion a guest-centric culture, ensuring exceptional service.
* Train your team on menu knowledge, service standards, and problem-solving.
* Maintain a Google Review Rating of 4.5+ by continuously improving guest experiences.
* Build relationships with regular guests and local businesses.
* Own financial performance, focusing on sales, labour costs, and profitability. Achieve sales targets and KPIs to earn performance-based bonuses. Optimise labour costs through effective scheduling and great deployment.
* Collaborate with marketing on local sales and community engagement.
* Drive operational efficiencies through data-led decision-making. Ensure adherence to health & safety, food hygiene, and compliance standards.
* Maintain an audit-ready restaurant with high cleanliness and maintenance.
* Conduct regular risk assessments to ensure a safe environment.
* Oversee financial handling, stock inventory, and cost control processes.
* 3+ years of experience as a General Manager or senior manager in the hospitality industry.
* Proven ability to lead, motivate, and develop high-performing teams.
* Strong commercial awareness with experience in P&L management, sales growth, and cost control.
* Passion for hospitality with a customer-first mindset.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities, able to make effective real-time decisions.
* Commitment to upholding health & safety and food safety standards.
* Organised, detail-oriented, and able to balance multiple priorities effectively.
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