Job Title: Service Manager
Location: Goldthorpe, South Yorkshire
Reports to: Installations Manager / Operations Director
Company: SolarFrame Direct Ltd
About SolarFrame
At SolarFrame, we pride ourselves on delivering high-quality home improvement solutions across Yorkshire and beyond. Specialising in the supply and installation of windows, doors, conservatory roofs, conservatories, orangeries, single-storey extensions, and garden studios, we are a trusted name for Yorkshire homeowners looking to enhance their living spaces with style, quality, and performance.
We are now looking for a proactive, organised, and customer-focused Service Manager to join our team and ensure excellence in after-sales service delivery and customer satisfaction.
Role Summary
The Service Manager will lead the customer service and aftercare function at SolarFrame, ensuring that any post-installation issues are handled efficiently, professionally, and to the highest standards. You will liaise with technicians and suppliers and ensure that customer expectations are not only met but exceeded. This is a pivotal role in maintaining our reputation for quality and care.
Key Responsibilities
· Oversee after-sales service operations, ensuring prompt and effective resolution of customer issues and service requests.
· Liaise with customers to diagnose issues, provide updates, and ensure a smooth resolution process.
· Work closely with technicians, surveyors, and suppliers to address technical or product-related concerns.
· Maintain detailed service records, analyse recurring issues, and provide feedback to improve product and installation quality.
· Handle complaints professionally and within company policies, ensuring full resolution.
· Develop and implement service procedures, standards, and policies to enhance operational efficiency.
· Monitor and report on service performance metrics and customer satisfaction levels.
· Ensure compliance with all relevant health and safety, building, and industry regulations.
Required Skills and Experience
· Proven experience in a similar service or aftercare management role, preferably within the home improvement, fenestration, or construction industry.
· Strong technical knowledge of windows, doors, conservatories.
· Strong organisational and problem-solving abilities.
· Customer-focused with a proactive and professional approach to service delivery.
What We Offer
· Pension scheme
· Opportunity to work with a respected and growing regional brand
· Supportive team environment and ongoing professional development
· 28 days annual leave (including bank holidays), increasing by 0.5 days for each year of service.
· Competitive salary (dependent on experience)
If you're passionate about delivering exceptional customer service and have a strong understanding of the home improvement industry, we'd love to hear from you.
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Free parking
* On-site parking
Work Location: In person