General Manager Gloucester 40 hours a week (Monday – Friday) ________________________________________________________________ Accelerate your career with a company that leads the way! Overview Manheim Auction Services is proud to be part of Cox Enterprises — a family-run company with a remarkable 120-year legacy of innovation and forward thinking. As the world’s largest automotive services organization, we’re a global force with more than 24,000 team members supporting over 40,000 customers worldwide. At Manheim, we believe our differences drive us forward. We champion a culture where everyone — our people, clients, and communities — can thrive together, united by respect, inclusion, and a shared passion for progress. Diversity isn’t just a value; it’s a vital part of our success. Manheim Auction Services offers a seamless blend of physical and digital auctions, connecting buyers and vendors with an extensive range of vehicles. Whether in person or online, we’re redefining the vehicle auction experience — one transaction at a time. Why Join Us & What’s In It For You? As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy: Option to buy additional holiday days Your birthday off every year - paid One annual Well-Being Day for you to relax and recharge One paid Charity Day to give back and support a cause that matters to you Opportunities for career progression across the Cox Automotive network Competitive pension scheme About The Role The General Manager is responsible for the strategy, development and direction of the auction site to ensure that the company’s business objectives are consistently achieved. The successful candidate will be accountable for ensuring the operational team is provided with the leadership, support and resources required, to successfully deliver, whilst ensuring services meet, and exceed, performance and high-quality standards for its customers. This responsibility extends to managing the financial efficiency of the auction site from both a business and customer perspective. What You’ll Be Doing Customer Take responsibility for developing relationships with clients, identify opportunities to build new business for the site and wider business Identify and develop innovative methods to continually improve performance, demonstrate continuous improvement in all areas of site business to enhance the customer experience Ensure service delivery to clients meet all contractual & quality KPIs within the service level agreements, and where necessary take timely and appropriate action, where measures are not met Work with the support functions to ensure a joined-up approach to customer experience (internal and external) is achieved People Lead by example the business values, behaviours and culture Effectively communicate with the auction centre Senior Management Team and team members on all relevant business briefing information Using business tools, knowledge and support available ensure that effective management and development of talent and succession takes place, including effective management of both under performers and high performers Play an active part in identifying and developing the wider talent pool to support the wholesale business Ensure effective recruitment and induction practices are established and embedded as part of the site culture Ensure all team members are treated fairly and consistently in line with relevant HR Processes, company policy and employment law Build and instil within your team a culture that cares, that is consistent with the Cox Automotive values, behaviours and principles, driving reward and recognition, high performance and customer excellence at all times Performance Delivering the financial targets for the centre maximising efficiencies and effectively controlling overheads and resource costs Regularly report accurate MI on operational and financial performance of the site against targets to the team, create action plans for any departmental area where performance levels are behind target/plan. Deliver Operational Inspection Excellence, ensuring accuracy & productivity targets are achieved, with the focus on optimising the vehicles value Ensure an effective and robust losses management processes are followed in line with policy, with appropriate reporting and route cause analysis to establish accountability, responsibility and corrective actions Industry Leadership Support the business in developing an understanding of client’s needs and wants and work with support teams to provide innovative and industry leading solutions that meet the changing needs of the auction business Make strategic decisions considering the impact across functional and business boundaries and look for best practice and ways to ensure standardisation of service in all areas Continually develop networking opportunities and professional relationships with the key buyers and vendors Create site business plans and proposals to assist the organisation in determining and meeting its long- and short-term goals Products and Services Lead business improvement projects across the site and where appropriate across the Cox Automotive business as identified and when requested Champion and embrace the use of multichannel sales platforms, ensuring that all areas of the Auction Centre understand the importance and impact of our online selling channels Ensure that product targets and service levels are driven, and functional area owners are held to account, rectifying issues and putting into place robust remedies to ensure improvement What We’re Looking For You will have extensive experience and a proven track record at a senior management level within a large-scale auction, automotive or manufacturing environment You will have a strong focus on achievement and delivery with a creative and pragmatic approach to problem solving In addition, you will have excellent leadership skills, the ability to motivate, engage and develop a diverse team in a complex environment Excellent knowledge of Health and Safety practices and procedures Highly familiar with quality management and quality assurance procedures and processes Proven leadership skills and track records of success in managing both direct reports and teams Effective communication skills, oral, written, presentation, influencing and negotiations Good organisational skills including the ability to prioritise work to meet deadlines and to work on several projects at the same time Deliver appropriate process & system changes, ensuring relevant KPIs are delivered relating to improve productivity and efficiency Reliable and accountable, with an agile approach to work, that ensures deliverables are met within defined timescales Review performance of all direct reports whilst coaching and developing skills We’re Committed to Inclusion We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you. Ready To Join Our Team & Make A Difference? Apply now and drive your career forward with one of the automotive industry’s most trusted names. STRICTLY NO AGENCIES PLEASE We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.