The company
Known for its bold creativity, Swiss craftsmanship, and playful spirit, Swatch is a contraction of Second Watch and is considered the fun brand of Swatch Group. Since its inception in, the brand has revolutionised the watch industry with its innovative designs and high-quality materials with the mission to create stylish, affordable alternatives to traditional timepieces. Swatch is celebrated for its diverse collections, including the highly sought-after MoonSwatch collaboration with OMEGA, the vibrant Art Collection featuring unique designs from contemporary artists, and its prestigious Blancpain partnership that brings luxury and precision to its timepieces. Whether through iconic styles or groundbreaking collaborations, Swatch continues to push the boundaries of watchmaking, making modern timepieces accessible to all.
In March Swatch released its first collaboration with OMEGA - the MoonSwatch which took the world by storm. In Swatch released another collaboration, this time with Blancpains Fifty Fathoms.
Flik Flak was created in to integrate a unique concept for learning to tell the time. They are now the most popular childrens watches. Flik Flak was developed in close collaboration with teachers to enable children to learn and be able to tell the time, quickly and easily.
Job description
To provide exceptional levels of customer service to all customers. Merchandise, promote and sale of all products to end consumers. Meeting all sales targets and store objectives.
Sales
1. Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
2. Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
3. Ensure good knowledge of all functions of watches and other products.
4. Provide reliable information to customers in all matters relating to sales and customer service.
5. Help display merchandise as directed.
6. Contribute to the store reaching its monthly, quarterly and annual sales targets.
7. Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.
Security
8. Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
9. Maintain/build a general awareness of products and security hot spots.
10. Follow Company policy and procedures for opening/closing the store.
11. Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
12. All transactions to be handled in a responsible and secure way.
13. Till functions, cashing up, payments and general duties.
14. Dealing with, and handling of, cash, credits cards and international currency.
Care of the Store
15. Ensure the store is kept clean and presentable at all times.
16. Back of house and shop floor are both just as important.
17. Health and Safety aware.
18. Good Visual Merchandising standards.
Communication
19. Adhere to company policies and regulations.
20. Attend briefing sessions as directed by your line manager.
21. Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
22. Be familiar with international customers customs and culture.
Product Knowledge
23. Attend regular training days.
24. Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
25. Be able to deliver good product knowledge to our customers.
Other
26. To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Profile
Essential
27. Positive and outgoing with the ability to naturally converse with customers
28. Passionate about providing exceptional customer service, committed to understanding a customers needs/expectations with a strong desire to exceed them
29. Adaptable with the ability to build strong working relationships within small teams
30. Excited to learn about Swatch products and gain a technical understanding of our ranges
Preferred
31. Have experience within retail and/or fashion accessories
32. Be accommodating to shifts, longer trading hours and staying late for events etc.
33. Have experience dealing with international customers
34. Ability to communicate in multiple languages
35. Commercial focus with a desire to exceed KPIs
West Thurrock Way
RM20 2ZP London (England)
United Kingdom
Company address
The Swatch Group (UK) Limited
Building
2nd Floor East Wing
The Royals Business Park
Dockside Road
GB-London E16 2QU
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