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Front of House & Facilities Assistant, Birmingham
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Client:
Hymans Robertson LLP
Location:
Birmingham, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
e366f88b8696
Job Views:
4
Posted:
19.08.2025
Expiry Date:
03.10.2025
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Job Description:
Front of House & Facilities Assistant
The Vacancy
We currently have an exciting opportunity to join our facilities team as a Front of House & Facilities Assistant on a full-time basis in our Birmingham office.
What will your role look like?
You'll act as the first point of contact, providing professional reception services including greeting clients and staff, managing calls via Microsoft Teams, and coordinating visitor sign-in as well as supporting the office manager with facilities and general tasks related to the day-to-day running of the Birmingham office. This is a diverse and exciting role that combines front of house and facilities support.
Key tasks include:
* Answer calls politely, quickly, and efficiently.
* Meet and greet all Hymans Robertson clients/visitors and staff in a professional manner.
* Maintain the meeting room diary.
* Record and handle all incoming and outgoing couriers.
* Ensure all meeting rooms and reception area are kept to a high standard.
* Monitor meeting rooms, set up and clear rooms for lunches, meetings, and events, including breaking down meeting tables, moving, and re-setting tables. Note: this process is strenuous.
* Distribute external and internal mail.
* Ensure external post is sent by the most appropriate method.
* Monitor and order stationery.
* Manage the delivery of all goods.
* Order and deliver records from offsite storage.
* Maintain tidiness of the general office environment.
* Adhere to the Firm's Information Security standards, policies, and procedures.
* File and archive documents, keep filing cabinets tidy, and ensure all filing is up to date. Use online portals for archiving, retrieval, and return.
* Assist with invoicing.
* Conduct H&S inductions and set up new starters.
* Perform workstation assessments.
* Provide ad hoc facilities and general support to the office manager.
To succeed in this role, you will have:
* Excellent communication skills at all levels.
* A polite and friendly manner.
* Strong efficiency and punctuality.
* Excellent teamworking skills and the ability to work independently.
* Experience with switchboard operations (advantageous).
* Knowledge of Microsoft Office and Excel.
* Excellent organizational and prioritization skills.
* Flexible approach to work.
* Proactive and self-motivated attitude.
* Professional approach in all dealings.
In addition, we offer:
* A competitive salary and profit share scheme.
* Flexible employee benefits.
* A collaborative work environment.
* On-site mental health and wellbeing support.
* Development opportunities through mentoring and our Aspire learning portal.
* Regular social activities, volunteering leave, and birthday leave.
Note: We recruit on a rolling basis; early application is recommended.
About Us
We have been building better futures for over 100 years, focusing on diverse teams and innovative thinking. We offer pensions, investments, and risk consulting, with over 1000 employees. We are committed to an inclusive culture and flexible hybrid working.
We Offer
* A culture based on our core values.
* Job satisfaction through meaningful work.
* Reward, wellbeing, and competitive salaries.
* Flexible working patterns.
* Latest technology and software.
* Opportunities for career development.
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