Join to apply for the Planner role at Combined Facilities Management (CFM) Ltd.
About us: CFM is a leading NI Facilities management company delivering total integrated building service solutions throughout the public and private sector. The business has grown rapidly over the last 5 years and currently has a 350-strong all-trade workforce.
Key Responsibilities:
* Be the initial point of contact for tenants for urgent, routine, and adaption works.
* Schedule customer appointments and create events.
* Notify customers on planned arrival of workers.
* Assign jobs to relevant trades/departments within the required job category via computer communication, considering cost, customer service, and resource availability.
* Raise survey events on new COTs, Adaptations, and Response jobs.
* Monitor progress of all jobs to ensure scheduled works are completed and PDAs are correctly filled out.
* Liaise with administration team, supervisor, and management to answer queries and review ongoing works.
* Coordinate daily with client district maintenance officers/administrators.
* Monitor required completion dates, ensuring they are met or extensions are requested if needed.
* Handle queries and resolve complaints.
* Maintain standards and processes to reach KPI targets.
* Support other planning areas as part of a cross-functional team.
* Review KPI prior to monthly meetings and prepare necessary documentation.
* Prioritize customer orders by due date to support meeting target deadlines.
* Escalate issues promptly to management and help resolve problems efficiently.
Requirements:
* IT literate, proficient in Microsoft Office.
* Experience in scheduling/logistics and customer service.
* Preferred experience in a fast-paced construction environment focused on housing maintenance.
* Degree or HND in a related discipline is advantageous.
Competencies:
* Excellent communication skills for managing client relationships.
* Strong planning and organizational skills.
* Ability to work independently and within a team.
* Accuracy under pressure and meeting deadlines.
* Understanding of operating costs and productivity.
* Knowledge of construction and team skills.
* Customer service and problem-solving skills.
Skills: Planning & Organising, Customer Service, Scheduling Experience.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Construction
This job posting is active and not expired.
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