Key Responsibilities
1. Dealing with queries raised by clients, solicitors and third parties
2. Providing regular client updates and monitoring matter progression
3. Opening and closing files on the case management system in line with AML procedures, quality standards and SRA regulations
4. Assisting with the drafting of basic correspondence, legal forms and documents under supervision
5. Preparing and submitting documents to HMCTS and the Legal Aid Agency
6. Maintaining contact lists, calendars and diaries for fee earners
7. Monitoring deadlines, appointments and key dates
8. Preparing and submitting bills, payments and receipts while liaising with the finance team
9. Handling overflow telephone calls from clients
10. Providing reception cover when required
11. Preparing banking and post duties
12. Carrying out general administrative support tasks
13. Supporting the wider team to ensure the smooth running of the office
Requirements
14. Previous experience working as a Family Legal Assistant or Legal Secretary
15. Strong understanding of the day-to-day operations within a legal office
16. Excellent IT skills including Word, Excel and Outlook
17. Experience using case management systems
18. Strong written and verbal communication skills
19. Excellent organisational and administrative abilities
20. Ability to manage multiple tasks and work effectively under pressure
21. High attention to detail and accuracy
Benefits
22. Immediate start available
23. 26 days holiday plus bank holidays
24. Pension scheme
25. Holiday bonus scheme
26. Firm-funded eye tests