Facilities Helpdesk / CAFM Coordinator
Warrington
£13.47 p/h - 40 hours per week
Temporary – 2 months
We are currently recruiting on behalf of a large, well-established Facilities Management service provider for an experienced Facilities Helpdesk / CAFM Coordinator to support a key client contract.
This is a busy, site-based role requiring strong organisational skills, excellent communication, and confidence working with CAFM systems in a fast-paced FM environment.
Key Responsibilities
Act as the key user for the CAFM system on site, managing PPM records, reactive tasks, and performance reporting
Handle incoming calls and emails efficiently, ensuring a professional and timely response
Plan and schedule PPM activities for engineering teams and specialist supply partners
Ensure all reactive requests are logged correctly, prioritised appropriately, and allocated to the correct engineer
Maintain clear communication throughout the lifecycle of reactive works between the Facilities Team and end users
Liaise regularly with the Lead Engineer and Regional Facilities Manager to ensure service delivery standards are maintained
Support the review of subcontractor performance, providing feedback via internal systems with Contract Support assistance
Proactively identify and help implement innovations and process improvements to enhance contract performance
Build and maintain strong working relationships with internal teams, clients, and external suppliers
Obtain supplier quotations and upload them onto internal systems for client approval
Skills & Experience Required
Previous experience in a Facilities Management helpdesk or coordination role
Strong working knowledge of CAFM systems
Excellent communication and customer service skills
Ability to prioritise workload in a reactive environment
Confident liaising with engineers, subcontractors, and senior management
Strong attention to detail and administrative skills
What’s on Offer
Opportunity to work with a major FM service provider
Stable contract with long-term potential
Professional, supportive working environment
If you’re an organised and proactive FM professional looking for your next opportunity, we’d love to hear from you.
Apply today or contact us for more information