Bedford Job Summary Join us at the Money and Pensions Service (MaPS) as a Digital Editor. This role offers you the chance to make a significant impact by delivering high-quality, impartial, easy-to-understand guidance in multiple content formats to help customers make the most of their money and pensions. There is a particular emphasis on reaching those most in need and vulnerable. You will maintain existing MoneyHelper consumer-facing information and guidance to ensure we deliver accurate content at all times for our customers. You’ll be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing. Job Description Role Overview The Digital Editor will report directly to the Lead Editor. You will: Develop, maintain, and edit consumer-facing information and guidance for digital platforms, including our MoneyHelper website and blog. Work as part of a matrix team to develop customer journeys for our target audiences. Apply MoneyHelper design principles, search engine optimisation (SEO), and Artificial Intelligence Optimisation (AIO) to ensure our information and guidance is easily accessible, highly visible and drives positive action. You’ll use analytics to continuously improve the customer experience and effectiveness of MoneyHelper guidance. Role Overview The Digital Editor will report directly to the Lead Editor. You will: Develop, maintain, and edit consumer-facing information and guidance for digital platforms, including our MoneyHelper website and blog. Work as part of a matrix team to develop customer journeys for our target audiences. Apply MoneyHelper design principles, search engine optimisation (SEO), and Artificial Intelligence Optimisation (AIO) to ensure our information and guidance is easily accessible, highly visible and drives positive action. You’ll use analytics to continuously improve the customer experience and effectiveness of MoneyHelper guidance. Person specification Skills And Experience Required To excel in this role, you will need to demonstrate: Excellent style of writing using plain language and the MoneyHelper tone of voice, strong editorial judgment and the ability to convey a complex message in a concise way. Strong attention to detail, always ensuring accuracy and proven ability to optimise own and others’ copy. Expertise in working as part of a multi-disciplinary team (eg liaising with product owners, subject matter experts), managing relationships with internal and external stakeholders. An empathetic and understanding approach – so you are able to develop content for our target audience in the ‘struggling and squeezed’ segment. Experience in consumer finance is an advantage – with an understanding of debt, credit, cost-of-living, budgeting and saving. Digital publishing skills – you’ll have worked in a CMS; experience of AEM and Adobe Analytics is ideal although not essential. About Us The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK. At The Heart Of The Money And Pensions Service Are Our Values – Caring, Connecting, And Transforming, Which Are The Foundation Of Our Success. They Permeate Every Area Of Our Work And Define All Our Business Relationships And The Way We Work With Each Other. We’re Not Only Looking For The Best People To Come And Work For Us, But We Need People Who Align Themselves With Our Values Caring We care about our colleagues and the people whose lives we are here to transform. Connecting We will transform lives through our ability to make positive connections. Transforming We are committed to transforming lives and making a positive societal impact. Our Inclusive Working Environment By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.” Our colleague and ally networks encompass LGBTQ, neurodiversity, women’s health, men’s health, ethnicity, and diversity. What We Offer Generous Annual Leave – 30 days plus Bank Holidays Pension scheme – contributions matched 2 to 1 (up to 10% of your salary) Interest-free loan for season tickets for buses and trains Cycle to work Scheme Subsidised eye tests & flu jabs Life assurance scheme Give as you earn scheme Employee assistance programme (EAP) PAM Assist and PAM Life scheme (Wellbeing) Enhanced family and sick pay Paid volunteering (2 days a year) Recognition Scheme Discounts portal to numerous retailers Flexible Working At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. Selection process details Recruitment Process Initial Review: Our recruiter will review your CV. If it looks like a good fit, they'll reach out to arrange a call. Hiring Manager Review: If the recruiter thinks you're suitable, your CV will be passed to the hiring manager, who will decide whether to invite you for an interview. Interview: If selected, you'll participate in a virtual interview. This single-stage process allows you to demonstrate your skills and experience through competency-based questions. Career Development In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process. Reserve List If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required. Application Process The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This Job Is Broadly Open To The Following Groups UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact Name : Marty Sikora Email : marty.sikora@reed.com Recruitment team Email : moneyand.pensions@reed.com