Job Category : Housing
Location : Civic Centre, Enfield Council
Hours Per Week : 35.00
Start Date : Immediately Start
Start Time : 09:00
End Time : 17:00
Salary: £21.67
• As of 10/05 there were 211 households with children in shared accommodation. Around 150 of these have been in hotels for 6wks+ breaching statutory duty
• 33 children are subject to children’s service support and TA is interfering with our statutory responsibilities also subject to challenge from the Children’s Commissioner
• There are 31 JRs received between January – March 2023 which we can’t defend. These are costly and drain capacity.
• Families are vulnerable and the placements are affecting schooling, employment, care plans directly – in addition to clear overall negative impacts on wellbeing and mental health.
We are therefore looking for 5 Housing Coordinators to provide quality casework and move on opportunities to households in B&B to support the reduction of B&B and temporary accommodation.
Job Specifics – Skills, Experience, Knowledge & Abilities
Essential:
1. As a regular and intrinsic part of this role requires you to speak to members of the public in English, the ability to converse at ease with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role. This role also requires you to be polite and courteous when conversing with the public.
2. Experience of effectively preventing homelessness
3. Experience of carrying out robust enquiries and competently deciding homelessness applications in accordance with Part VII Housing Act 1996 as amended
4. Ability to effectively manage a caseload whilst ensuring effective planning, prioritisation, case recording and communication with customers
5. Experience of front-line contact with the public and communicating complex information in a clear and tactful manner while ensuring high levels of customer service
6. Ability to deal with complex, difficult or contentious enquiries or complaints
7. Experience of working as part of a team, and on own initiative with minimal supervision
8. Experience of negotiating effectively, and working in partnership with other departments, external agencies to achieve corporate goals.
9. Ability to effectively resolve problems
10. Good computer skills and the ability to use and navigate IT databases input, retrieve, store and effectively manage information.
will be office based 1 day per week