We are delighted to announce that we’re recruiting an Executive Handling Agent (internally known as a Customer Service Representative). London Biggin Hill Airport strives to be London’s preeminent full-service Business Aviation Airport and a leading centre for aviation technology and enterprise. We will deliver this vision through a set of values that define who we are and what we believe in: integrity, innovation, professionalism, accountability and respect. The Role The role of Executive Handling Agent is a key position within our Customer Service team and the successful candidate will be professional and discreet at all times, ensuring a smooth round the clock FBO operation and optimum efficiency with an extraordinary attitude to customer service. They will also be well-presented, with excellent communication skills and be able to interact with people at all levels, both face to face and on the telephone. They will be able to work well under pressure and demonstrate good problem-solving skills. Benefits We offer a variety of Company benefits including: - Enhanced company pension scheme - Ongoing training and development opportunities - Generous annual leave allowance - Long service awards - Employee assistance programme - Free onsite carparking - Colleague discounts at The Landing Hotel and Lookout Coffee Shop The starting salary for this role is £28,000 per annum. Job Description: Customer Service Representative_Job Description_March 2025.pdf Person Specification: Customer Service Representative_Person Specification_March 2025.pdf Disclaimer Every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties you will perform. The omission of specific statements of duties does not exclude them from the position and you may be required to undertake other roles/duties if needed. *We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.