Overview
Global Customer Experience Manager – We are pleased to announce an exciting job opportunity for the position of Global Customer Experience Manager.
This is a strategic leadership role responsible for ensuring outstanding post-sales customer experiences across all markets. The successful candidate will oversee global service backup operations, parts sales, and warranty processes, ensuring a seamless and efficient experience for our customers and partners worldwide.
Key Responsibilities
* Leading the global strategy for service support, spare parts availability, and warranty management
* Ensuring alignment across regions to deliver consistent and high-quality post-sales service
* Driving process improvements and efficiencies in parts distribution and warranty claim handling
* Collaborating with regional teams, technical support, and sales functions to enhance customer satisfaction and retention
* Monitoring customer outcomes and service performance metrics, and initiating corrective actions where necessary
* Managing and developing a global team of service and support professionals
Requirements
* Proven experience in a customer service, technical support, or aftersales leadership role
* Strong understanding of service operations, parts logistics, and warranty systems
* Ability to lead cross-functional and international teams
* Excellent problem-solving, communication, and stakeholder management skills
* Proficiency in CRM, ERP, and warranty tracking systems
* A strong customer-first mindset and a drive for continuous improvement
If you are interested in applying for this role, please send your CV and a brief cover letter outlining your qualifications to Tracy Lloyd, Executive Assistant, tracey.lloyd@wessexintl
Speak to an Advisor. Call +(0)1264 345 870
INFORMATION
MY ACCOUNT
OUR LOCATION
WESSEX INTERNATIONAL
CAXTON CLOSE
EAST PORTWAY INDUSTRIAL EST.
ANDOVER
SP10 3QN
#J-18808-Ljbffr