We would like to welcome a new, experienced Fire & Security Lead Engineer into the group to grow and develop within the business. As a Lead Fire & Security Engineer, you will provide day‑to‑day technical leadership, support, and guidance to the engineering team within your area, oversee maintenance and service delivery across Fire and Security systems, and ensure compliance, efficiency and customer satisfaction.
Responsibilities
* Provide daily support and guidance to engineers in your area.
* Conduct toolbox talks and maintain accurate records for compliance.
* Mentor and develop engineers through on‑the‑job coaching and formal training.
* Deputise for the Regional Service Manager during absences.
* Promote and maintain a high standard of professionalism, safety and conduct across the team.
* Organise and maintain an effective call‑out rota for the area.
* Support engineers with stock control, resource management and escalation resolution.
* Maintain Fire & Security Systems to current standards and customer requirements.
* Plan and manage both routine and reactive service visits within the region.
* Respond to service calls and customer issues with urgency and professionalism.
* Oversee the delivery of minor works and small bespoke projects in your area.
* Attend and assist with troubleshooting, site surveys and installation handovers.
* Ensure all work is completed accurately, on time and in compliance with industry and company standards.
* Build and maintain strong customer relationships, ensuring service excellence.
* Handle customer complaints and concerns promptly and effectively.
* Ensure performance and service delivery align with monthly schedules and compliance standards.
* Utilise customer portals as directed and ensure engineers do the same.
* Take ownership of customer satisfaction across all aspects of service delivery.
* Support technical teams (Sales, DRS and Projects) with quotations and site knowledge.
Qualifications
* Strong technical background in electrical/electronic systems.
* Excellent all‑round knowledge of Fire and Security systems.
* Experience in leading or mentoring engineering teams.
* Effective organisational and communication skills.
* Professional, assertive and customer‑focused approach.
* Calm under pressure, enthusiastic and proactive.
* Capable of working independently and collaboratively.
* Experience of front‑line customer contact in a fast‑paced environment.
Equal Opportunities We are dedicated to fostering a diverse and inclusive workplace where everyone can feel comfortable being themselves. We celebrate our unique qualities and truly believe that a culture of inclusion enables us to serve our customers better. We are committed to equal opportunities, so if you need any reasonable adjustments to help you participate in the recruitment process, please let us know.
Pay and Benefits
* Basic salary up to £40k inclusive of Lead Engineer bonus.
* Overtime, on‑call, travel time and engineer commission scheme.
* Company van with fully fitted van vaults.
* Full use of our academy training and external training.
* 6 training days a year.
* Royal London pension scheme.
* Life assurance x4 basic salary.
* Employee recognition scheme.
* Paid referral scheme (up to £1,000 per successful candidate referral, unlimited referrals).
* Paid holidays plus bank holidays.
* Additional day holiday each full year of completed service (up to 25 days).
* Mental health & well‑being scheme.
* Development & progression opportunities.
* 4‑day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment.
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